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Corsair Vengeance 1500 RMA for Refund!


Lionheartx10

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I purchased a Corsair Vengeance 1500 headset last December and like so so so many others I have suffered from the annoying high pitched noise that plays whenever the mic is in use. Now I have waited for nearly a year for Corsair to produce new drivers to fix this issue as it clearly is a driver issue. However this has gotten ridiculous I'm afraid and frankly unacceptable customer service.

 

Therefore I would like to find out whether I can request an RMA for a full refund as the product has for me a major defect which makes it an uncomfortable experience to use the headset.

 

I do have a quick question, does the Corsair Vengeance 1500 V2 suffer from this issue as well? And please don't tell me you don't know I'm sure you can have someone plug a pair in and try and use skype or any program that uses a mic. You should know whether your V2 product does this considering the number of people posting here about this issue with the V1's!

 

If the V2's DO NOT suffer from this issue then I would kindly ask whether I can RMA my V1's for the Working V2.

 

Many Thanks for your time, I look forward to your reply.

 

ps: Yes I have tried the headset in another PC, several in fact, yes I have also uninstalled the Corsair drivers and yes the problem goes away but then I cannot use the Corsair Drivers / Control Panel and my volume is incredibly loud. This is Clearly an issue with your Drivers Corsair!

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just to ask, why would you ask Corsair to give you a full refund? did you buy it from them directly? if not, that's like asking the cow to refund you for spoiled milk you bought at a store.

 

this is a tech help forum, you must call customer service on Monday and ask them these questions as they cannot be answered here at all. sorry.

 

you are more than welcome to apply for an RMA with the link on the left to get the ball rolling to get a set of V2's though.

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just to ask, why would you ask Corsair to give you a full refund? did you buy it from them directly? if not, that's like asking the cow to refund you for spoiled milk you bought at a store.

 

this is a tech help forum, you must call customer service on Monday and ask them these questions as they cannot be answered here at all. sorry.

 

you are more than welcome to apply for an RMA with the link on the left to get the ball rolling to get a set of V2's though.

 

In my headset box it specially says Do Not take it back to the store purchased from and instead contact Corsair. I'm posting on the tech forum I know, but the point was to hopefully get a response from Corsair on the off chance that next week they finally release new drivers etc so that's why I've posted it here. I have submitted an RMA now too but I want to find out about the V2's as well so I assume this is probably the best place to find out.

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ok, the note did just what it should. it got you to ask Corsair about an issue. the reason for the note is that many many users had returned products that were actually fine but installed incorrectly in some way by accident. its just a precautionary note so it gives us members a chance to help you set things up correctly in case an error was made.

i would have a grand fit in the store if i couldn't return something within the stores return policy, note or not!!:):

being each system may have its own nuisances i would wait to get the set of V2s and try them. if the same issue occurs and you have gone through the time and trouble of testing them on other systems as you have with the first set, then you would have some recourse to appeal to Corsair about and i'm sure they will do their best to accommodate you to both parties satisfaction. but until then please let us know how the new V2s work once you receive them.

oh, please post your case# here as perhaps the staff can fast track it for you.

Thanks.

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Yeah exactly, I didnt want to go to the store only to find out they wouldn't / couldn't do anything so the note is appreciated haha.

 

Anyway here is my ticket #6103979

 

I have asked for a full refund or a set of V2's if they do not have the issue so I'm more than happy to try the V2's out as if the issue is solved with them I'll be a very happy bunny indeed! :P

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  • Corsair Employee
Yeah exactly, I didnt want to go to the store only to find out they wouldn't / couldn't do anything so the note is appreciated haha.

 

Anyway here is my ticket #6103979

 

I have asked for a full refund or a set of V2's if they do not have the issue so I'm more than happy to try the V2's out as if the issue is solved with them I'll be a very happy bunny indeed! :P

 

 

Hello Lionheartx10,

 

Under warranty, we are only able to exchange it out for the same exact unit. May i suggest calling into customer service to see what they have to say?

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Update:

 

Spoken to Customer Service. They have agreed to issue me an RMA for my Corsair Vengeance 1500 V1's and replace them with V2's. I Hope the V2's dont suffer from the High Pitched Whine that the drivers seem to create. I will update you all in about 2 weeks when my V2's arrive.

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Update 2:

 

Found out I could get a refund from my local store which I purchased my 1500's from. As I use / require a headset for daily use I've cancelled my RMA for V2's as frankly I need a good headset for the next 2 weeks. Sorry to disappoint those waiting to see if the high pitched whine was fixed with the V2's. If you want to RMA for some V2's I recommend submitting an RMA and then skyping Customer Support as I did. They were very helpful. Hopefully someone who can wait 2 weeks or so for their V2's will be able to let you all know whether it's fixed for whether we are still all going to need to wait for Corsair to release updated drivers to fix this issue.

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