Dibey Posted September 7, 2013 Share Posted September 7, 2013 HI Bought Corsair TX750W v2 on May 5th '13 ,but today it died after some extensive Crossfire testing my HD 7950's (also used paperclip method but at no avail) . PSU was purchased at a german shop (computeruniverse.net) .But the thing is I don't live in Germany but non the less still located in Europe. If I'm legal for an RMA what would I expect from this process ? More importantly will I have to pay for shipping ? Link to comment Share on other sites More sharing options...
Synthohol Posted September 7, 2013 Share Posted September 7, 2013 yes you pay for shipping to them and they pay to ship back to you, on the left is the link to start the RMA process. please fill in all the blanks and put your name address and phone number in the comments section and once you get a case# (on the last page usually) post it here for the staff to look at it on Monday when they return. Link to comment Share on other sites More sharing options...
Dibey Posted September 7, 2013 Author Share Posted September 7, 2013 yes you pay for shipping to them and they pay to ship back to you, on the left is the link to start the RMA process. please fill in all the blanks and put your name address and phone number in the comments section and once you get a case# (on the last page usually) post it here for the staff to look at it on Monday when they return. Or is it more preferable for me to contact the shop where I made the purchase? BTW I tried to google translate some of the text here's what their warranty says ***"Q: What is the difference between the guarantee and the guarantee ? Guarantee and warranty differ significantly . The following notes provide information about the main differences : warranty Warranty is a legally prescribed period , which is 2 years for consumers ( business : 1 year). For this purpose, the lack of the device must already have been present at delivery of the purchased item . Within the first 6 months is expected to favor the consumer overall that the error was from the beginning ( unless the nature of the defect would preclude this). Thereafter, however, the buyer must prove this. In a warranty case, the consumer has the choice of remedy : he can to remedy the defect (repair) or the delivery of conforming goods demand ( exchange ), this exchange can be the same age and can not be equated with a brand new replacement , it must only properly function . In both cases, the seller must be given a reasonable time to perform the subsequent performance. For entrepreneurs, the seller has the choice of type of remedy . A conversion ( rescission of contract ) or a reduction ( the purchase price) is only possible if the seller refuses to remedy , after expiry of time limit or after 2 coats unsuccessful subsequent performance. If you withdraw from the contract in the above cases may be required by the buyer to pay compensation for the use benefit (usually after at least 6 months ), ie that must be provided by which he had from buying the thing until conversion refund . This is usually achieved by a reduction of credit, or a time value credit. Excluded from the guarantee scheme are : Use -related wear Defects which were already known to the buyer when purchasing Negligence of the client (eg, improper operation, improper storage , etc. ) In case of warranty is the seller of the contract and contact person. warranty Warranty is provided voluntarily by the manufacturer and vary by manufacturer and product. It is usually between 6 months to several years. For this we can only individually grant depending on the item information . Usually are the warranty period and conditions in the manual or the warranty documentation that came with the product . Alternatively, you can ask for them directly from the manufacturer or usually read on their website . Information, you can usually find on our website in the corresponding item description, but this information is not guaranteed. Please note that the warranty can be very limited in supply or is not even granted . Out of warranty the Grace solutions can achieve more if the buyer shall contact the manufacturer directly . The guarantee is thus much broader than the warranty , as you usually longer than the warranty and not only covers defects that existed at the time of purchase, but also all that occur throughout the warranty period. Warranty conditions are not regulated by law , so that the manufacturer can interpret these free broadly . We as traders have unfortunately not affect the warranty of the manufacturer . Manufacturers offer many different types of services : on-site service, direct exchange , PickUp & Return, BringIn , etc. Information in this regard can be found in the warranty documents or simply ask the manufacturer. In case of warranty is the manufacturer of the contract and contact person."*** Link to comment Share on other sites More sharing options...
Dibey Posted September 7, 2013 Author Share Posted September 7, 2013 Can anybody make any sense out of this ? Link to comment Share on other sites More sharing options...
Synthohol Posted September 7, 2013 Share Posted September 7, 2013 no need, their warranty terms are listed here http://www.corsair.com/us/support/warranty/ or if you prefer in German http://www.corsair.com/de/support/warranty/ Link to comment Share on other sites More sharing options...
Dibey Posted September 7, 2013 Author Share Posted September 7, 2013 no need, their warranty terms are listed here http://www.corsair.com/us/support/warranty/ or if you prefer in German http://www.corsair.com/de/support/warranty/ So...in other words I have to do all the RMA-ing business here rather than contacting their customer support(retailer) ? One more question ,will I have to ship to germany or U.S ? Link to comment Share on other sites More sharing options...
Dibey Posted September 7, 2013 Author Share Posted September 7, 2013 Nobody has answers to these simple questions ? Link to comment Share on other sites More sharing options...
Synthohol Posted September 7, 2013 Share Posted September 7, 2013 none of the forum helpers over the weekend can make an official statement regarding this, all we CAN do is show you examples of what we have read over the years and quote it back to you. that being said, once you are past the store/retailers warranty/return period they may be of no use to you. you must check their terms on this. after that you would file an RMA with Corsair using the link on the left sidebar. once approved they will determine the closest RMA hub to your location. there are 3 hubs: USA, Taiwan and Netherlands. which ever one is closest to you to send it to. if you think/find shipping to a different hub is cheaper then you can ask CS for the other locations address and they will switch the expected RMA to that hub. Corsair is a stand-up company and will do their best to accommodate you and your situation. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted September 7, 2013 Administrators Share Posted September 7, 2013 Our warranty is world wide. All you have to do is fill out a ticket here: http://corsair.force.com Our RMA depot in the EU is in the Netherlands. If you want to RMA it through the store, that's up to you, but their warranty has nothing to do with ours and vice versa. Link to comment Share on other sites More sharing options...
Dibey Posted September 7, 2013 Author Share Posted September 7, 2013 God ,this is just HORRIBLE I hope I talk to customer support and make them pay for shipping(pick up and delivery) ,I just don't feel like I should ,I mean this thing failed in less than 4 months ,why should I pay really ?!?!? anyway I also sent ticket number # 6103674 , Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted September 7, 2013 Administrators Share Posted September 7, 2013 As per the Corsair Warranty, customers are required to pay shipping and handling charges, as well as any applicable tariffs, duties, taxes and fees necessary to convey the defective item back to Corsair for replacement or exchange. Corsair pays for the replaced item’s outbound shipping to you. We recommend shipping your item via the most economical method which provides a tracking number, as Corsair is not responsible for any lost or misdirected shipments. Link to comment Share on other sites More sharing options...
Dibey Posted September 7, 2013 Author Share Posted September 7, 2013 As per the Corsair Warranty, customers are required to pay shipping and handling charges, as well as any applicable tariffs, duties, taxes and fees necessary to convey the defective item back to Corsair for replacement or exchange. Corsair pays for the replaced item’s outbound shipping to you. We recommend shipping your item via the most economical method which provides a tracking number, as Corsair is not responsible for any lost or misdirected shipments. HEY its not my fault your product line is DEFECTIVE ,I payed 140Euros ~ 170$(vat+duty included) for this.Besides PSU wasn't up to the task to begin with and that was shown by failing after 30minutes under crossfire setup even though 7950's meet the required 750w Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted September 7, 2013 Administrators Share Posted September 7, 2013 The product line isn't defective. We'll be more than happy to replace it for you, but shipping costs aren't covered under the warranty as stated above. I would recommend calling customer service on Monday and you can state your case. http://www.corsair.com/us/company/contact/ Link to comment Share on other sites More sharing options...
Dibey Posted September 8, 2013 Author Share Posted September 8, 2013 ok finally got psu sorted and now its working and the paper clip method works but nobody mentioned that psu works in silent mode so paperclip method did not make the fan rotate ,but connecting an outer fan made the fan rotate .So far I have not experienced any other problem .Now I gotta remove my ticket Link to comment Share on other sites More sharing options...
Synthohol Posted September 8, 2013 Share Posted September 8, 2013 the rma request will die on its own, nothing more to do on your end. Link to comment Share on other sites More sharing options...
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