johnnyw Posted September 7, 2013 Share Posted September 7, 2013 So got this Air 540 yesterday and im must say that im quite disapointed to QC. First of all i have few quite nasty scratches at almost middle of the window, then when put system together noticed that the right side HDD hotswap isnt working at all, HDD simply aint been recognized at bios or windows when connected to it, left hotswap tray is working fine. Packaging wasnt damaged or anything so no idea how this passed the QC. Anyone else had issues like this or is this just one off? Link to comment Share on other sites More sharing options...
johnnyw Posted September 9, 2013 Author Share Posted September 9, 2013 Hmm was about to submit rma request but seems like there isnt part number for the case? Link to comment Share on other sites More sharing options...
johnnyw Posted September 10, 2013 Author Share Posted September 10, 2013 Someone could point me to right direction? Link to comment Share on other sites More sharing options...
Toasted Posted September 10, 2013 Share Posted September 10, 2013 I'd suggest you contact customer service via phone and and if they can send you replacement parts. You can contact customer service using Skype by calling their toll-free number. Link to comment Share on other sites More sharing options...
johnnyw Posted September 10, 2013 Author Share Posted September 10, 2013 Sadly thats not option as dont have working headset/mic atm that could use skype, also live in finland & corsair dont have phone service here. Link to comment Share on other sites More sharing options...
peanutz94 Posted September 10, 2013 Share Posted September 10, 2013 Do you by any chance have a smart phone? That is another option...SKYPE can be installed to one of those too. Link to comment Share on other sites More sharing options...
johnnyw Posted September 10, 2013 Author Share Posted September 10, 2013 I know its rare these days to not have modern smartphone, but sadly dont have one that would support skype :( Link to comment Share on other sites More sharing options...
johnnyw Posted September 11, 2013 Author Share Posted September 11, 2013 Is there some corsair tech support email that i could contact about this? I still find it rather strange that cant fill the rma request when there aint part number for the case. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted September 11, 2013 Administrators Share Posted September 11, 2013 Create a ticket for a different case and then mention in the notes the actual issue. Link to comment Share on other sites More sharing options...
johnnyw Posted September 11, 2013 Author Share Posted September 11, 2013 Hmm that sounds interesting :) Well guess need to try that. Link to comment Share on other sites More sharing options...
johnnyw Posted September 19, 2013 Author Share Posted September 19, 2013 Ok got mine sorted and replacement parts was shipped today. Big thanks goes to Alan from support who was really helpful. Link to comment Share on other sites More sharing options...
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