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Corsair Carbide 500R USB converter missing


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I recently bought this cabinet 500R from a local shop .And I noticed the USB3 front panel to USB2 motherboard I/O missing. So the problem am facing is that my motherboard doesn't have a USB 3.0 header so the front USBs are lying useless . I went to the local shop and asked if it was a mistake from their part but they insisted that corsair didn't provide the converter from the 2nd lot of its stock. But when I saw in reviews and all before buying, everywhere it has been stated that the cabinet is sold with the converter. Now am at a loss . I would really appreciated if someone could help me with this.


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When you fill out your RMA request it would be the box that you explain your issue in.


Oh thank you , this was my first post here on the forum thanks for the info. cheers.


We can ship you the missing converter. Please open a ticket and explain the situation in comment section. make sure you attach the copy of purchase invoice with the ticket as well.


Done . RMA ticket is :6103205.Thank you for helping.

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