MadMikeLove Posted September 5, 2013 Share Posted September 5, 2013 I've been using accurate bass testing audio to test the response of the headset and I've noticed that deep bass is pretty much only existent on the right ear cup. The left ear cup pretty much has zero deep bass. I didn't notice it at first but upon stress testing the headset I noticed it immediately. Has this happened to anyone else? also if I have to RMA this, do I have to pay for shipping? cause I really don't feel that I should. I got these headphones in the mail last night from newegg and I'm running off the new dolby drivers. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 5, 2013 Corsair Employees Share Posted September 5, 2013 What software are you using and if you just play a normal MP3 or WAV file with Itunes or WMP does it sound normal in both ears? Link to comment Share on other sites More sharing options...
MadMikeLove Posted September 6, 2013 Author Share Posted September 6, 2013 no i've tested it MANY times on itunes, this website: http://www.audiocheck.net/soundtests_headphones.php and youtube. all come up with the same issue. Like I said, I'm on the new drivers, and the left cup just doesn't have the deep bass capabilities of the right cup Link to comment Share on other sites More sharing options...
Toasted Posted September 6, 2013 Share Posted September 6, 2013 Contact your seller and ask if they can replace the headset for you. If not ,request an RMA to replace the headset. You can call customer service via phone and ask if they can assist with the shipping costs as its under less than 30 days old. You can call customer service using Skype by calling their toll-free number. Link to comment Share on other sites More sharing options...
MadMikeLove Posted September 9, 2013 Author Share Posted September 9, 2013 alright I've opened a case and it's number 6103853. I'd love to talk to someone about free shipping (or compensated, you know) as it's less than 30 days old. maybe some kind of fast RMA approval would be great as well. Hopefully I'm not asking much. I really do like the headset as a whole, however the surround is terribly tinny and sounds like I'm listening to an ihome from across the room, but as a stereo headset this thing kicks ***....which is why i want it to work! haha also my lot code is 13089110. is this a new revision? Link to comment Share on other sites More sharing options...
Toasted Posted September 10, 2013 Share Posted September 10, 2013 Contact customer service via phone and tell them your headset is less than 30 days old and is faulty. They may be able to provide a shipping label. You can call them using Skype by calling their toll-free number. Link to comment Share on other sites More sharing options...
MadMikeLove Posted September 10, 2013 Author Share Posted September 10, 2013 alright so I called them and they offered me a free label and i only had to pay 4 bucks to ready up a box to ship out so it's not that bad. Thanks Corsair! 13089110 is my lot code. does anyone know if the headset I already had was a revision headset? I'm really curious! EDIT: I found out if your headset's lot code starts with "13" it means it was made this year, and that means it's a new revision. so to anyone else that was curious, there's your answer. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 11, 2013 Corsair Employees Share Posted September 11, 2013 Hello MadMikeLove, I am glad it's being taken care of. The one you have is the revised version Link to comment Share on other sites More sharing options...
Evan20x Posted September 17, 2013 Share Posted September 17, 2013 Thanks for confirming the lot code beginning with 13 are revised. It reassures me on my replacement. Link to comment Share on other sites More sharing options...
MadMikeLove Posted September 18, 2013 Author Share Posted September 18, 2013 I just got my replacement, and its kicking ***, for now that is. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 19, 2013 Corsair Employees Share Posted September 19, 2013 I just got my replacement, and its kicking ***, for now that is. Glad to hear the replacement is working properly Link to comment Share on other sites More sharing options...
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