silasslim Posted September 4, 2013 Share Posted September 4, 2013 Due to the air 540 not yet being listed on the customer portal site I have had to come here. I bought my Air 540 direct from Corsair on the 27/7 and I see the very short front panel cable issues have been revised since then. Is there any way I can purchase these for my case? I am using extenders at the moment but I would really prefer not to. My other question is are replacement drive bay covers available for the 5.25 bays? One of mine is broken and the other is cracked. The joys of having builders in your home :-) Thanks in advance Chris Link to comment Share on other sites More sharing options...
peanutz94 Posted September 4, 2013 Share Posted September 4, 2013 The part number should be CC-9011030-WW. Did you click on the magnifying glass to bring up the different models? At any rate, if you submit an RMA request just pick and case and explain your issue in the comments box. Be sure to stress that your case is the 540 too. Just so it can be fixed internally. Then post your case number here so one of the Corsair employees can fix it for you if it's missed when you submit your ticket.. The cables should be sent free and I don't think the drive bays are available just yet. I may be wrong on that, but that was the last word I heard. Be sure to attach a copy of your sales receipt along with your RMA request and you should be good to go. Alternately if you call their toll free number they would be able to address both issues right there on the spot instead of waiting on forum responses or emails.. Link to comment Share on other sites More sharing options...
Coco__Pops Posted September 16, 2013 Share Posted September 16, 2013 Part number CC-9011030-WW is not recognized on customer portal for either Tech Support or RMA purposes. I also would like help with front panel IO cable length problem. Link to comment Share on other sites More sharing options...
silasslim Posted September 16, 2013 Author Share Posted September 16, 2013 I submitted a ticket using an 800D product part number but I clearly stated in the title and description this was for the Air 540. I now have my extended cables and it took only a few days to get them here in the UK. Thanks corsair guys and girls for your help. :-) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 16, 2013 Corsair Employees Share Posted September 16, 2013 Coco, please use a different part number for now and post your ticket number here. Link to comment Share on other sites More sharing options...
Kornyj Posted September 20, 2013 Share Posted September 20, 2013 i have same problem :( sorry not trying to hijack, i figured it would be beter to post under someone elses so we keep spam to a minimum :( sorry i submitted one 6124801 - Mainboard Intel DX79SI DOH :( Thankfully i have a power button on my mainboard :( Link to comment Share on other sites More sharing options...
Coco__Pops Posted September 26, 2013 Share Posted September 26, 2013 Thanks people followed the advice found on this forum, used a random part number from the drop down list and clearly stated that my case was the Carbide Air 540 in the description. RMA was accepted had a ticket number within 24hrs, received item today. Great service due to this forum! Item just about satisfies the need but a longer usb cable would have helped to keep a cleaner look as now I have a shiny black pair of cables running right to left across my motherboard which kind of defeats the object of the RH stowage area. Unless another panel is released soon with an even longer lead I will revert to plan A and buy a seperate extender. Link to comment Share on other sites More sharing options...
mac_cad Posted September 27, 2013 Share Posted September 27, 2013 Hi, I also submitted ticket 6139467 with another part number. The left usb port doesn't work and power on button gets stuck in and pops out everytime I turn on the PC. I'm still waiting for an answer, I would like some help to solve this. thanks Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 27, 2013 Corsair Employees Share Posted September 27, 2013 Ticket number 6139467 has been processed. Link to comment Share on other sites More sharing options...
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