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Ticket numbers 6090045 & 6090053: Need your assistance RAMGUY :)


kurtisnet

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Hi,

 

I have created two support tickets, 6090045 and 6090053. The first one is for my 600T solid side panel which has a very bad paint job (photos are attached with the ticket) and are showing many signs of bloat. I hope I could get the panel replaced under warranty.

 

The second ticket was about the acrylic window suddenly having a small crack at the bottom (photos also attached in the ticket for your reference). For this, I'm not sure myself if it was my doing or a fault in the plastic from the beginning so I'll leave the final verdict to you. I don't mind paying for a replacement acrylic window if Corsair could ship me just the window without the white window and the mesh inserts (the accessory on the webstore has all these in the package which I don't need.)

 

Last question I have is how do I change my shipping address for my account? I couldn't find a link to go and change my address so a bit of help here would be nice :o::D:

 

As always, thanks for your assistance RAMGUY.

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  • Corsair Employee
I have approved your request on both parts but I also see we replaced these parts back in April of this year. You will not be allowed any more parts in the automated system with out speaking to our Tech support.
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Hi RAM GUY,

 

Thanks for approving my requests. However, there is one serious problem. My shipping address needs to be changed to my current new address. I have added a comment on my tickets to help me update the address but just letting you know here in case the items are shipped out without my comments being noticed.

 

I still couldn't find a place to update my shipping address on the customer support portal. Can you point me to the right place to do so, so that I could do it myself in future as well? Thanks.

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  • Corsair Employee

I am sorry but those parts have already shipped to the address that was in your case. You will have to have the mail redirected.

Or you can call UPS in your country and ask them to deliver to your new address.

Ticket #6090045 is UPS Tracking # 1Z4VX5250441458338

Ticket #6090053 is UPS Tracking # 1Z4VX5250441458338

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