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H100i Detection Issue


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I recently upgraded from the Intel stock cooler as I wanted to overclock. So i installed the H100i fine and it worked. So i was able to get it stable and cool at 4.6Ghz. Then as i like to keep things up to date I updated the firmware on the H100i and it said installed correctly with no issues. And it seemed to be true. Then I rebooted. The fans didn't spin and the LEDs in the CPU block didn't light up. As I noticed it immediately i turned the system off, i was scared i might fry the CPU. I moved the cooler fans to the motherboard as i thought spinning is better than not. And the system is currently stable at 4.6ghz with the fans plugged into the motherboard and being controlled with AI suite from Asus. This means the pump runs fine as the CPU hasn't died and it can run games and benchmarks fine. So then i open corsair link to check if i could change the LED lights to on as they needed to be reactivated or something. The cooler wasn't recognized at all. I have tried plugging the USB into different headers on the motherboard with the PC both on and Off. Still nothing. Tried using a normal usb cable and plugging it into a external USB port and still nothing. I even tried plugging it into a different PC running Corsair Link to try and see if it can be recognized by anything, and both PCs I tried didn't recognize it. And one was again on Windows 8 and one was on Windows 7. So i don't think it's a Windows 8 Issue.
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I recently upgraded from the Intel stock cooler as I wanted to overclock. So i installed the H100i fine and it worked. So i was able to get it stable and cool at 4.6Ghz. Then as i like to keep things up to date I updated the firmware on the H100i and it said installed correctly with no issues. And it seemed to be true. Then I rebooted. The fans didn't spin and the LEDs in the CPU block didn't light up. As I noticed it immediately i turned the system off, i was scared i might fry the CPU. I moved the cooler fans to the motherboard as i thought spinning is better than not. And the system is currently stable at 4.6ghz with the fans plugged into the motherboard and being controlled with AI suite from Asus. This means the pump runs fine as the CPU hasn't died and it can run games and benchmarks fine. So then i open corsair link to check if i could change the LED lights to on as they needed to be reactivated or something. The cooler wasn't recognized at all. I have tried plugging the USB into different headers on the motherboard with the PC both on and Off. Still nothing. Tried using a normal usb cable and plugging it into a external USB port and still nothing. I even tried plugging it into a different PC running Corsair Link to try and see if it can be recognized by anything, and both PCs I tried didn't recognize it. And one was again on Windows 8 and one was on Windows 7. So i don't think it's a Windows 8 Issue.
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first off running or even just having aisuite installed will mess up the link software

uninstall link,aisuite,do a cold boot and install link

if problem persists try using another usb header

also dont worry about frying your computer,if it gets hot it will safely shutdown

also this thread should have been put in cooling for adequate recognition...

also what firmware?,,,updating firmware isnt always better

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  • Corsair Employee

I moved your other post to this section and combined it with your other thread (Please dont double post).

 

If the cooler is not detected after you updated the Firmware there is no choice but to get the unit replaced. Provided you tried what WYTNYT suggested and it is still not working.

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  • Corsair Employee
I would try and run the software and update the firmware but I would suggest using the latest version 2.4.4948 and make sure that you remove any saved profile and then uninstall the old version and Corsair USB dongle and then reboot and install the latest version by right clicking on the file and run as an administrator
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