kipsofthemud Posted August 13, 2013 Share Posted August 13, 2013 Hello, I got my AX860, as a replacement for my not-as efficient Antec Truepower 650w, handed to me by the mailman today and after unpacking all the stuff I decided to install it and hook it all up. I plugged in the power chord to the PSU, flipped the 0 switch to I and suddenly my computer turned on. I'm pretty sure thats not supposed to happen until I press the power button on my 700D...I cannot turn off the computer by using the power button, and the reset button doesnt work either. I've tried disconnecting every component and its cable to try if it was something that was preventing the computer from actually booting. It keeps doing this, but it will not power up all components - as my USB keyboard and mouse (Ducky Shine II & Steelseries Sensei) dont light up, which they always do on power-up. I dont get any video - the screen doesnt come out of standby, but the fans on the GPU spin. The fans in my case and on the CPU-heatsink will start to spin, and I can hear my harddrives spin up. My Fancontroller works, and the LED's on my motherboard also light up. I've breadboarded my set-up but it's still the same problem. I've breadboarded with my old PSU and there is no problem at all. I've even tried it with my older motherboard (MSI P67A-GD53) and it had the same problem. I've put everything back in the case with my old PSU and there's no problem. When I unplug all the cables from the PSU and plug it in a wall-socket and flick the switch to " l " it also spins up the fan (when in "normal" mode instead of "hybrid". So in a nutshell the problem is: Cannot turn off/reset computer with the AX860 installed, and it will turn the computer on as soon as I put the switch to " l " from " 0 " . I dont get any video and few peripherals don't work either. This problem does not occur with my old PSU. I've built many computers but this one is the first one I've built with a Corsair branded Seasonic PSU's, and I'm confident that I have done nothing wrong during the building process, because I even read the 'manual' that came with the PSU _just_ to be sure. My hardware: Gigabyte G1. Sniper 2 2500K 8 gb Crucial Ballistix MSI GTX 680 Twin Frozr III So, anyone got an idea? Is it RMA time? Link to comment Share on other sites More sharing options...
kipsofthemud Posted August 14, 2013 Author Share Posted August 14, 2013 Second thread I make on this forum (other one is not about this PSU, but an airflow question) and the second time i get tons of views but no response what so ever :roll: Link to comment Share on other sites More sharing options...
peanutz94 Posted August 15, 2013 Share Posted August 15, 2013 So in a nutshell the problem is: Cannot turn off/reset computer with the AX860 installed, and it will turn the computer on as soon as I put the switch to " l " from " 0 " . I dont get any video and few peripherals don't work either. This problem does not occur with my old PSU.It's pretty cut and dry then...replace the PSU. You can use the link on the left to request an RMA.. Second thread I make on this forum (other one is not about this PSU, but an airflow question) and the second time i get tons of views but no response what so ever Bots hit these forums many times a day. Thats why you get so many views and not so many replies.;): Link to comment Share on other sites More sharing options...
kipsofthemud Posted August 19, 2013 Author Share Posted August 19, 2013 I appreciate the reply. I'm sending it to my retailer I guess, they'll handle the RMA process for me or look at it and replace it right away :) Such a shame that it had to come in broken - I was really impressed by the packaging and looks. Something Corsair did very well. Link to comment Share on other sites More sharing options...
kipsofthemud Posted August 21, 2013 Author Share Posted August 21, 2013 Whelp, Got an email from the RMA service at the shop I ordered saying that the shop's technical team couldn't find anything wrong with it. They attached a picture of a PSU checker that showed correct voltages: http://i.imgur.com/IwQN0Mtl.jpg So, they cut me some slack and didnt fine me (7 euro's if you RMA without a defect), but I highly doubt they actually put it in a testbench if they just send me a picture of a psu checker...I already emailed them with my problem again, explaining that yes, it does supply power, but not on demand, etc and that I don't want it back until they actually put it in a test system...but **** me if they send me back a broken PSU that they label as perfectly fine. I don't really know what to do besides never order from this shop again, if that is the case. Link to comment Share on other sites More sharing options...
peanutz94 Posted August 22, 2013 Share Posted August 22, 2013 I don't really know what to do besides never order from this shop again, if that is the case. Just use the link on the left to request an RMA and have Corsair replace it. They will do so anyway. That voltage checker can give the voltage readings and just be cause they are reading correct doesn't mean there aren't underlying issues. Link to comment Share on other sites More sharing options...
kipsofthemud Posted August 22, 2013 Author Share Posted August 22, 2013 Just use the link on the left to request an RMA and have Corsair replace it. They will do so anyway. That voltage checker can give the voltage readings and just be cause they are reading correct doesn't mean there aren't underlying issues. Yeah that's what I told them as well..I guess I'll have to try with corsair if the shop sends it back, it's just that I live in the Netherlands which could take a while to arrive at corsair :[pouts: Link to comment Share on other sites More sharing options...
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