Infected Shogun Posted August 9, 2013 Share Posted August 9, 2013 Support tickets not responded to in a timely manner, lack of information when they are responded to. Technical support number saying its closed when its within the hours of operation. Don't say "1 business day" if you can't respond within even 5 business days, and don't say your offices are closed when they should be open. Not to sound like a jerk but seriously, what is going on? Do you even care about your customers? Link to comment Share on other sites More sharing options...
Yellowbeard Posted August 9, 2013 Share Posted August 9, 2013 Tell us what your specific problem is and we'll assist you. Link to comment Share on other sites More sharing options...
Infected Shogun Posted August 9, 2013 Author Share Posted August 9, 2013 I submitted a ticket (6070369) and have gotten no information about whats going on with said ticket, and when I tried to call about it I got a message saying the offices were closed when they should be open. Link to comment Share on other sites More sharing options...
Yellowbeard Posted August 9, 2013 Share Posted August 9, 2013 I submitted a ticket (6070369) and have gotten no information about whats going on with said ticket, and when I tried to call about it I got a message saying the offices were closed when they should be open. We'll look into it and we apologize for your difficulties in getting thru to us. Keep in mind it's late on a Friday but we WILL take care of you as quickly as possible. Link to comment Share on other sites More sharing options...
Infected Shogun Posted August 9, 2013 Author Share Posted August 9, 2013 Thanks, I understand its late on a Friday but I didn't understand why it would give me the automated "we're closed" message instead of the "nobody is available" message. Its not really about how long it takes to be taken care of, its more feeling like there is a lack of communication going on. I suppose maybe I should have started straight with the forums instead of submitting a technical support question. Its frustrating because I had submitted support questions with Logitech and Silverstone around the same time and both of those have been resolved but with Corsair I feel like I'm in limbo. Again I apologize for sounding like a jerk, I'm just a bit frustrated. Link to comment Share on other sites More sharing options...
Yellowbeard Posted August 9, 2013 Share Posted August 9, 2013 The message was set due to an internal function this afternoon which included the Tech Support and Customer Service group. It was simply bad timing. We're on your case now. Link to comment Share on other sites More sharing options...
Infected Shogun Posted August 20, 2013 Author Share Posted August 20, 2013 I've now had 2 panels shipped to me for my case and none of them fit. This is beyond unacceptable. Link to comment Share on other sites More sharing options...
Yellowbeard Posted August 20, 2013 Share Posted August 20, 2013 Looking into it now... Link to comment Share on other sites More sharing options...
Infected Shogun Posted August 20, 2013 Author Share Posted August 20, 2013 I just contacted someone via phone and I guess my only option is to RMA the entire case... This experience has been a complete disaster, 300 dollars for a case thats given me nothing but issues. I appreciate the efforts to help me sort out the issue but removing my motherboard, etc from the case and re-doing everything is really not an option. I guess I'll just have to live with a 300 dollar case that has a defective side panel and tool-less drive bays. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 21, 2013 Corsair Employees Share Posted August 21, 2013 Nothing has been decided or wrote in stone yet; we did ask for the Purchase invoice and we would need to see that for warranty verification before we can get to the next step. Link to comment Share on other sites More sharing options...
Infected Shogun Posted August 21, 2013 Author Share Posted August 21, 2013 I got an email saying the RMA was approved but it was opened as a separate ticket. (6086266) The case is barely 2 months old so its definitely in warranty, but like I said it looks like its more trouble than its worth at this point. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 22, 2013 Corsair Employees Share Posted August 22, 2013 I am sorry to hear that. I do see now that you have talked to one of our TS and he/she suggested to replace the case. We also have a prepaid label that was requested for your case, so that you can send us back the case without paying for the shipping. We would like for you to have a case that satisfies your needs. If you are still interested, the ticket will be open. Link to comment Share on other sites More sharing options...
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