carsonbm Posted August 9, 2013 Share Posted August 9, 2013 I have been trying to get to Technical Support to get this cable, every time I log in I am told my email or password is wrong. I have gotten a new password l twice with my email address and I still turned down. I need this cable, what do I do now? Link to comment Share on other sites More sharing options...
peanutz94 Posted August 9, 2013 Share Posted August 9, 2013 Are you trying to use the user name and password you use for the forums? You will need to create a separate account for the TS site. You could also call them by phone and they would be able to help you out on the spot. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 9, 2013 Corsair Employees Share Posted August 9, 2013 I would click the link and register a new account and the submit an RMA and post the case number and I will see it get processed ASAP. And was this a new package that the cable was missing from or did you just misplace the cable? Link to comment Share on other sites More sharing options...
carsonbm Posted August 9, 2013 Author Share Posted August 9, 2013 I tried to submit for a RMA ticket, It kept asking for the part number for my AX1200i and was told that isn't the part number. Please let me now what the part number is. Link to comment Share on other sites More sharing options...
peanutz94 Posted August 9, 2013 Share Posted August 9, 2013 should be CP-9020008-NA Link to comment Share on other sites More sharing options...
carsonbm Posted August 9, 2013 Author Share Posted August 9, 2013 Thanks for the help. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 12, 2013 Corsair Employees Share Posted August 12, 2013 What was the Ticket Number and I will see it gets processed ASAP? Link to comment Share on other sites More sharing options...
carsonbm Posted August 12, 2013 Author Share Posted August 12, 2013 The ticket number is 6079749. Thanks for your help. Link to comment Share on other sites More sharing options...
carsonbm Posted August 23, 2013 Author Share Posted August 23, 2013 I still have not received the part. Please help. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 23, 2013 Corsair Employees Share Posted August 23, 2013 We have responded to your ticket and the dongle will be sent out asap. I'm sorry for the delay . Link to comment Share on other sites More sharing options...
carsonbm Posted September 3, 2013 Author Share Posted September 3, 2013 My Digital Interface cable still hasn't arrived. What do I have to do to receive it. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted September 3, 2013 Corsair Employees Share Posted September 3, 2013 I am sorry the part was on back order it seems but it should be processed in the next 24-48 Hours. Link to comment Share on other sites More sharing options...
carsonbm Posted September 13, 2013 Author Share Posted September 13, 2013 Thanks a lot the part arrived. Link to comment Share on other sites More sharing options...
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