iCrack Posted August 8, 2013 Share Posted August 8, 2013 Hey Folks, I'm from Germany, forgive my english skills... :p: I'm statisfied owner of several corsair products. But with my case, the Obsidian 350D, I have a little problem that really bothers me. At random intervals something starts to vibrate strongly. At first I thaught it come from the H110, but the vibrations come from the hard drives - I'm sure. When I press against the bottom (where the hdd cage sits) the vibrations disappears. The hard drives are very poorly decoupled from the housing, but who wonders with this ******* hard drive mounting rails. It seems to be that I'm not the only one with this issue in Germany :cool: I need to know how to fix this issue - it makes me mad. Really... Could someone help me, please? Thank you Best regards, Jannik Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 8, 2013 Corsair Employees Share Posted August 8, 2013 Have you open a ticket in customer portal? If you have, please post your ticket number here so I can have some one take a look at it. If not, please go to corsair.force.com and put in your RMA request through Corsair customer portal. You may have to create new username and password if you’re a new portal user. Once your account created, you can access all your Cases, RMA(s), technical support questions in one place. Please let us know if you have any question or concern. Link to comment Share on other sites More sharing options...
iCrack Posted August 13, 2013 Author Share Posted August 13, 2013 Sorry for my late reply... ticket # 6081988 Thank you Best regards Jannik Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 14, 2013 Corsair Employees Share Posted August 14, 2013 Your replacement cage and trays have been shipped. Please replace them and see if the issue still persist. Link to comment Share on other sites More sharing options...
iCrack Posted August 19, 2013 Author Share Posted August 19, 2013 I'm sorry, but I have only bad news for you... Pictures speak for themselves - so arrived here an hour ago. The vibrations have become so annoying, that I will soon put a controlled fire! :O Please, send me a case which does work perfect. Thank you :!oops: Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 19, 2013 Corsair Employees Share Posted August 19, 2013 I'm sorry to hear this. We will ship you another replacement HDD cage. Link to comment Share on other sites More sharing options...
fishxz Posted October 19, 2017 Share Posted October 19, 2017 what does the replacement cage makes better than the old one? i have the same cases and i had to remove my hdd, because it was unbearable. Link to comment Share on other sites More sharing options...
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