RevZUK Posted August 7, 2013 Share Posted August 7, 2013 Hi, I recently put in a RMA ticket for the headset but after 2 days I have yet to receive any response from anyone in support. I purchased the headset back in November 2012 from http://www.ebuyer.com and both sides of the extension rods are cracked and now recently I have been having problems charging the unit due to the port not working correctly. 3 days ago the port came unstuck from the headset unit, thus loosing connection completely. Having read similar problems on this forum, I am very dissatisfied with the build quality and would like something done about this. My ticket number is: 6076223 Link to comment Share on other sites More sharing options...
Miss Posted August 7, 2013 Share Posted August 7, 2013 I have this headset for less than 7 months. Both sides started to crack on the same spot. Now the left side cracked even more. Already sent in a request for replacement ticket #6061466. After reading some of the posts in the forum, I realized this is a common problem. I enjoyed the quality sound of this unit, now I'm just highly disappointed of the flawed design. Hopefully they will redesign this product because I would love to buy one as a gift for my bf. In the meantime, I'm just hoping to get my unit replace soon.:[pouts: Link to comment Share on other sites More sharing options...
RevZUK Posted August 8, 2013 Author Share Posted August 8, 2013 Yeah that is pretty much the same thing that happened to mine. I would say the cracks were identical to mine. Like you say I like the sound/microphone quality of the headset, but how these passed quality control without these build quality issues being found is beyond me! The fact that I have yet to receive a reply from the support centre to my ticket and the lack of anyone answering these threads doesn't really help either. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 8, 2013 Corsair Employees Share Posted August 8, 2013 Your RMA has been approved Rev. Link to comment Share on other sites More sharing options...
RevZUK Posted August 8, 2013 Author Share Posted August 8, 2013 Thanks RAM Guy, concerning the return. Do I need to just send the headset in question back or will I need to return the entire package? e.g. usb transmitter, usb lead, manuals and box? Thanks. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 9, 2013 Corsair Employees Share Posted August 9, 2013 You just need to return the headset and dongle. You can keep the earpads and the accessories. Link to comment Share on other sites More sharing options...
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