pic_whizz Posted July 1, 2013 Share Posted July 1, 2013 Hi, I raised a ticket yesterday for Express replacement of a faulty stick of CMZ8GX3M1A1600C10 I wish to replace all four modules. I attached a note to the ticket 10 minutes after the RMA was placed to say the quantity should be four modules and a correction of the shipping address. I now see the RMA has shipped, but no confirmation from Corsair of the note being read.. Please can you help? Many Thanks, Matt Link to comment Share on other sites More sharing options...
pic_whizz Posted July 2, 2013 Author Share Posted July 2, 2013 Hi, Please can Corsair look into this RMA ASAP!! I have received one replacement module rather than four! Luckily they managed to suss out my address too! I assume my RMA ticket attachment and comments have just been ignored?? Please can you send the remaining three modules ensuring LOT # 132501116 to match the new module. Once I receive these three replacements I will return all four under the current RMA number. Thanks, Matt Link to comment Share on other sites More sharing options...
pic_whizz Posted July 3, 2013 Author Share Posted July 3, 2013 ARGHH!!! Still no response....is this a joke?? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted July 3, 2013 Administrators Share Posted July 3, 2013 Please call customer service and they'll be able to assist you with this. http://www.corsair.com/us/company/contact/ Link to comment Share on other sites More sharing options...
pic_whizz Posted July 3, 2013 Author Share Posted July 3, 2013 Hi, I'm based in the UK so phoning is not an option during GMT working hours as you will be asleep. All I need is confirmation of sending the three remaining modules. Please can you assist? Thanks, Matt Link to comment Share on other sites More sharing options...
pic_whizz Posted July 3, 2013 Author Share Posted July 3, 2013 Hi, I'm based in the UK so phoning is not an option during GMT working hours as you will be asleep. All I need is confirmation of sending the three remaining modules. Please can you assist? Thanks, Matt UPDATE: Have just called customer services and left a voicemail with details to ring me back. I'm not hopeful :-( Link to comment Share on other sites More sharing options...
pic_whizz Posted July 4, 2013 Author Share Posted July 4, 2013 Hi, Very frustrated customer now :mad: Still had absolutely no response from either the ticket "system": Add attachment -sure, just ignored. Add a comment - sure, ignored also. What is the point of a ticket system if you do not do anything with it?? I have rang customer services and was passed to an automated voice mail. Left a message with contact details and RMA number...ZERO response from you guys. This RMA is not rocket science...you sent one module, i wanted four. Please just send the remaining three modules and I will send back the four old ones..argghhh! Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted July 5, 2013 Administrators Share Posted July 5, 2013 No one is ignoring you. Your RMA was approved by the automated system - a human won't see your responses. We're also closed until Monday in observance of Independence Day here in the US. It looks like only one module was sent because that is what you selected on the ticket. Customer service would be the only ones who can modify the express replacement that you have set up. You can either call on Monday, or await for them to answer your other ticket: 6053141 Link to comment Share on other sites More sharing options...
peanutz94 Posted July 5, 2013 Share Posted July 5, 2013 This RMA is not rocket science...you sent one module, i wanted four. Please just send the remaining three modules and I will send back the four old ones..argghhh! They should send you a complete four stick kit ...not just the remaining three so you would have a matched kit and not random modules. But that would depend on the part number in question. What was the original KIT number you purchased? Or did you purchase four individual 8 gig sticks? If the later is the case it may be why they show as failed. There is now way all four modules can be bad. Link to comment Share on other sites More sharing options...
pic_whizz Posted July 8, 2013 Author Share Posted July 8, 2013 Still waiting for Customer Support to respond to my ticket :mad: Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted July 9, 2013 Corsair Employees Share Posted July 9, 2013 I sent them a message to contact you but it would be best for you to call them by phone, you can use SKYPE and call the toll free number listed under 888-222-4346 and it will be a free call. Link to comment Share on other sites More sharing options...
pic_whizz Posted July 11, 2013 Author Share Posted July 11, 2013 Still waiting for the phone call...... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted July 11, 2013 Corsair Employees Share Posted July 11, 2013 I am sorry about that I have sent them another message to contact you but did you try and call them again? Link to comment Share on other sites More sharing options...
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