JoeB666 Posted June 26, 2013 Share Posted June 26, 2013 Hello, I'd appreciate a response by a community member or Corsair Employee. I've submitted an RMA (over a week ago). I've followed up repeatedly. I have yet to receive a response from a human being. Details: The part (the h100i) fails to cool my CPU. It was working without incident for two months. Rather suddently, I noticed a lack of system stability. Looking at temps, I noticed the CPU idlying around 70-80 degrees C. I tried uninstalling and reinstalling the part to no avail (adding thermal compound). The fans are running at normal speed, and the pump is running at normal speed. The unit is not leaking. I think it's obviously defective. (I've since [temporarily; due to the delay] replaced the cooler [no name due to forum rules]. The temps are now fine.) I still want the unit replaced. The part has a D, standing for defective (or discontinued) I think, on it--if I was sold a defective/discontinued part I am not pleased with corsair (I bought the part as new; and I'm sure the box says 100i). What I find irksome is that the original RMA I sent was automatically responded to. The email stated that a tech support person would get back to me within one day. Despite repeatedly following-up, I've had no (non-automated) responses. It's 9 days later. Is this typical? Thanks for taking the time to read and respond to this. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 26, 2013 Corsair Employees Share Posted June 26, 2013 What was your case number and we will be happy to look into it for you? Link to comment Share on other sites More sharing options...
JoeB666 Posted June 26, 2013 Author Share Posted June 26, 2013 Pardon, i forget to include the number. It's 6038363. Thanks for looking into this! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 26, 2013 Corsair Employees Share Posted June 26, 2013 I am sorry but when you created the RMA you selected the item had a broken or damaged part so the case was assigned to parts replacement and since there was no part mentioned it cause the case to get lost. I have changed it to an RMA and approved the RMA for you, so you will get an email shortly with directions where to send the cooler and fans to get it replaced. If you want to get an advanced replacement please call our customer service by phone at http://www.corsair.com/us/company/contact/ and they will be able to help you with that. Link to comment Share on other sites More sharing options...
evK Posted June 27, 2013 Share Posted June 27, 2013 Lucky you Joe, I've been 10 days now without reply :( 6038404 I'm guessing I did the same as you but the form forced me to select Accessory! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 27, 2013 Corsair Employees Share Posted June 27, 2013 Yes you selected a accessory part not the item you claimed was not working. So do you have the CWCH100 or the H100I PN# CW-9060009-WW. Link to comment Share on other sites More sharing options...
evK Posted June 27, 2013 Share Posted June 27, 2013 I have the original H100 Ram Guy - CWCH100 Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 27, 2013 Corsair Employees Share Posted June 27, 2013 Okay sorry for the confusion but I have changed the ticket to an RMA and approved it you should get an email with direction where to send the cooler and fans so we can replace the unit. If you would like an advanced RMA please call our customer service by phone in the morning after 7:30 AM Pacific time at the toll free number listed under 888-222-4346 and they will do their best to help you. Link to comment Share on other sites More sharing options...
evK Posted June 27, 2013 Share Posted June 27, 2013 Thanks for the prompt support Ram Guy, much appreciated :) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 27, 2013 Corsair Employees Share Posted June 27, 2013 NP Please let me know if you have any more questions! Link to comment Share on other sites More sharing options...
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