HammerNL Posted June 12, 2013 Share Posted June 12, 2013 It's now a week since my broken h100i arrived @ the location that was stated on the rma label. I haven't been updated since then, rma status=processing? When can i expect my new h100i? And how do i know it's being shipped (track/trace) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 12, 2013 Corsair Employees Share Posted June 12, 2013 Your case history shows on 6/11/2013 5:56 AM Integration Changed RMA Status from Approved to PROCESSING. Then you changed the ticket type to open today, I am not sure if that messed with the process but I will ask customer service to look into this for you. Link to comment Share on other sites More sharing options...
HammerNL Posted June 12, 2013 Author Share Posted June 12, 2013 I didn't change anything. I only asked a question about the status of the rma. Pfff this rma system. I already did my job, by sending the product to you in less then a day. Also a funny part: i started the rma with this ticket number: 6028538 Then i asked for free shipping by UPS (2nd h100i that failed for me), corsair accepted this, so UPS printed the shipping label for me and picked up the package. However my rma number was suddenly changed to: 6020538 when i checked the ups label. (almost identical, 8 is replaced for a zero) Yesterday I called corsair about my rma status. I gave them the rma number that was present on the ups label, when they checked this rma number they said it was for a corsair keyboard and some random person. They also said it was my fault, when i created the ticket i had selected the wrong part number.... yeah right. I didn't created that ups label, i know almost for sure someone made a typo (replace 8 for zero). I didn't ask for this, just send the ... thing Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 12, 2013 Corsair Employees Share Posted June 12, 2013 I am sorry about that but it does look to be processing for the return so your RMA is going as it should I would expect the replacement to ship out today or tomorrow at the latest. And I did send our customer servcie message for you and asked them to look into this ASAP. Link to comment Share on other sites More sharing options...
HammerNL Posted June 12, 2013 Author Share Posted June 12, 2013 Okay thx, nothing personal, but i'm just not very lucky with this product. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 13, 2013 Corsair Employees Share Posted June 13, 2013 Its not a problem please let me know if you do not hear from our customer service by tomorrow noon our time Link to comment Share on other sites More sharing options...
HammerNL Posted June 13, 2013 Author Share Posted June 13, 2013 Just received a mail, that the item is being shipped. Thx once again. Link to comment Share on other sites More sharing options...
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