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Ticket #6032543

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I posted a ticket a week ago about issues I am having with my 500R case. The case is less than a year old, however when I took the case apart for some general cleaning and maintenance a few weeks ago, I noticed that the black rubber grommets used to manage the cables running throughout the case stain anything they touch with a black, sticky, hard-to-wash-off residue, which is discolouring and staining the cables that run throughout the computer. The case resides in a cool room, and is not subject to moisture or direct sunlight, so I am unsure why it happened. Just looking for some help to fix this problem!
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