marialui Posted June 11, 2013 Share Posted June 11, 2013 Hi, I'm following my shipment UPS and figure I received. I called UPS and was told it was delayed at customs at the airport. I live about 100 miles from the airport. From UPS told me that I have to go personally and I will have to pay the costs of the Customs and storage. Between fuel, tolls and customs duties, plus shipping from my psu, I get cheaper to buy a new one. What should I do? In UPS told me that if they pass a few days back to Corsair PSU. Rma 6032566 Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 12, 2013 Corsair Employees Share Posted June 12, 2013 I am sorry but it would be best for you to call our customer service using SKYPE and call the toll free number listed under 888-222-4346. I have sent them a message for you but that is all I can do from the forum, sorry! Link to comment Share on other sites More sharing options...
marialui Posted June 12, 2013 Author Share Posted June 12, 2013 RamGuy Thank you! I'll wait until they contact me from CS and tomorrow but will call by skype. Greetings. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 12, 2013 Corsair Employees Share Posted June 12, 2013 It may take a day or so but they will get it sorted out with UPS so you should not have to pay anything Link to comment Share on other sites More sharing options...
marialui Posted June 12, 2013 Author Share Posted June 12, 2013 Ramguy Sorry but I did not understand what you wrote. That is what may take one or two days? They could release the PSU and I will come to my home? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 12, 2013 Corsair Employees Share Posted June 12, 2013 Yes they will normally be able to get the paper work straightened out with UPS in a day or so so it is delivered, but as I also stated previously it would be best for you to call our customer service directly and speak with them so there is no misunderstanding or Guessing.... I gave instructions on how to do that for free from anywhere. Link to comment Share on other sites More sharing options...
marialui Posted June 12, 2013 Author Share Posted June 12, 2013 Then surely will arrange UPS free my PSU and they will send from the airport to my house. If Tomorrow I haven´t news, I will call to CS on Skype. Thanks RamGuy're very kind! Link to comment Share on other sites More sharing options...
marialui Posted June 24, 2013 Author Share Posted June 24, 2013 Hi .. please i need an update. A week ago I have no news regarding my replacement. I already sent my psu to you. 15 days ago stating the problem and Corsair anyone give me a solution! I have not psu in my pc and I have unused and use to work, I think I was patient enough. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 25, 2013 Corsair Employees Share Posted June 25, 2013 I am sorry about that I have sent our customer service another message and asked them to look into this ASAP again. Link to comment Share on other sites More sharing options...
marialui Posted June 25, 2013 Author Share Posted June 25, 2013 Ok...thanks Ramguy!! Link to comment Share on other sites More sharing options...
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