TheTillHammer Posted June 11, 2013 Share Posted June 11, 2013 Hello, how can I open up the Express RMA? I can only select Accessory Product Request. http://img11.imageshack.us/img11/2607/fsscr114.jpg Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted June 11, 2013 Administrators Share Posted June 11, 2013 You've either selected a part or accessory, or a problem description which believes you'll need an accessory. I'd recommend calling tomorrow. Link to comment Share on other sites More sharing options...
TheTillHammer Posted June 11, 2013 Author Share Posted June 11, 2013 The support told me to open up a ticket with Express Replacement. What am I to do to get the field "unlocked"? Link to comment Share on other sites More sharing options...
godan.ak Posted June 11, 2013 Share Posted June 11, 2013 I'm having the same problem! why this is happening ? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted June 11, 2013 Administrators Share Posted June 11, 2013 TheTillHammer and godan.ak: Please post a screenshot of the PREVIOUS SCREEN - the one where you're selecting the product family, part number, problem description. Something you're selecting (either the part or the problem description) is making the system think you need an accessory request. Link to comment Share on other sites More sharing options...
godan.ak Posted June 12, 2013 Share Posted June 12, 2013 TheTillHammer and godan.ak: Please post a screenshot of the PREVIOUS SCREEN - the one where you're selecting the product family, part number, problem description. Something you're selecting (either the part or the problem description) is making the system think you need an accessory request. look this ;D http://sphotos-c.ak.fbcdn.net/hphotos-ak-prn2/705023_619618278067663_313565561_o.jpg Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted June 12, 2013 Administrators Share Posted June 12, 2013 look this ;D http://sphotos-c.ak.fbcdn.net/hphotos-ak-prn2/705023_619618278067663_313565561_o.jpg Change your problem description. Link to comment Share on other sites More sharing options...
godan.ak Posted June 12, 2013 Share Posted June 12, 2013 Change your problem description. chage to : MY INSSUE IS NOT LISTED? because only have these two options in! =/ because when I select the other option, I'm thrown to this page: http://sphotos-g.ak.fbcdn.net/hphotos-ak-prn2/976882_619629468066544_1911619296_o.jpg this is right? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted June 12, 2013 Administrators Share Posted June 12, 2013 Yes, select that. That will create a normal ticket and then you can call customer service to set up the express RMA. Not all items can get an express RMA direct from the system. Link to comment Share on other sites More sharing options...
godan.ak Posted June 12, 2013 Share Posted June 12, 2013 Yes, select that. That will create a normal ticket and then you can call customer service to set up the express RMA. Not all items can get an express RMA direct from the system. I had done this on day 07 of this month and until today I have not received reply Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted June 12, 2013 Administrators Share Posted June 12, 2013 I had done this on day 07 of this month and until today I have not received reply Wow, you have 6 tickets in the system. I've had the duplicates closed. Your first ticket was ticket 6034204. It was created on June 7th and was responded to on June 9th. Please respond back to it. Link to comment Share on other sites More sharing options...
TheTillHammer Posted June 12, 2013 Author Share Posted June 12, 2013 No matter what I choose, I always can select only Standard Replacement. I have a problem with my PSU and it needs to be replaced. Since weeks I keep struggling with this support here. This cannot be happening. Maybe I have to change the manufacturer if nothing happens here. I have 2 Tickets open. At the first ticket I only got a computer generated message, in the second one the support told me to open up an Express RMA but I cant. It's not possible to call the support because I dont want to stay awake all night long (I live in germany). Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted June 12, 2013 Administrators Share Posted June 12, 2013 No matter what I choose, I always can select only Standard Replacement. I have a problem with my PSU and it needs to be replaced. Since weeks I keep struggling with this support here. This cannot be happening. Maybe I have to change the manufacturer if nothing happens here. I have 2 Tickets open. At the first ticket I only got a computer generated message, in the second one the support told me to open up an Express RMA but I cant. It's not possible to call the support because I dont want to stay awake all night long (I live in germany). I don't see an account under your forum email address. Please post a ticket number. Link to comment Share on other sites More sharing options...
TheTillHammer Posted June 12, 2013 Author Share Posted June 12, 2013 Oh ok, but its the same email address. Here is the topical ticket number: 6005467 and my thread: http://forum.corsair.com/v3/showthread.php?t=118379 (including a video of the problem) Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted June 13, 2013 Administrators Share Posted June 13, 2013 Oh ok, but its the same email address. Here is the topical ticket number: 6005467 and my thread: http://forum.corsair.com/v3/showthread.php?t=118379 (including a video of the problem) Those tickets are under a different email address. Looks like customer service responded to 6018979 telling you to call in for the express RMA. It's not always available in the automated system (e.g. if the part's out of stock). Also, what does it say for the model number on your PSU label? Link to comment Share on other sites More sharing options...
TheTillHammer Posted June 13, 2013 Author Share Posted June 13, 2013 Those tickets are under a different email address. They are exactly under the same email adress (maybe you confused something, my both tickets are 6018979 and 6005467) Also, what does it say for the model number on your PSU label? There is a problem with it. My AX650 Gold Modular is not listed anymore, so I selected the 750 (I had to choose anything) and wrote it in the problem description. The next question would be which PSU I get when the 650 is not produced anymore. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted June 14, 2013 Administrators Share Posted June 14, 2013 I meant that your forum account is under a different email address than those tickets. You would need to call customer service to determine the replacement as well as to set up the express RMA. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 14, 2013 Corsair Employees Share Posted June 14, 2013 If you are out side the USA you can call the toll free number listed under 888-222-4346 using SKYPE for free. Link to comment Share on other sites More sharing options...
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