leofr1cs Posted June 8, 2013 Share Posted June 8, 2013 Hello, I sent my 650D to a friend through the post but the plastic feet underneath it got broken in transit. I have a ticket open relating to this however am not getting any reply. This is the part I need to get hold of for the other party. However I live in the UK, and would rather buy from a UK website. Does anyone know of a website that is good for this or is Corsair the right person to contact with regards to sourcing this? http://www.performance-pcs.com/catalog/index.php?main_page=product_info&cPath=130_1012&products_id=31932&zenid=43e925a19dc1d53b9252b8aca43b2419 The link says Graphite series 650D feet however it is an Obsidian 650D. I imagine the website had a typo there. Thanks for any help Iain http://i580.photobucket.com/albums/ss247/HackJoe/IMG_5051.jpg http://i580.photobucket.com/albums/ss247/HackJoe/IMG_5053.jpg http://i580.photobucket.com/albums/ss247/HackJoe/IMG_5047.jpg Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 10, 2013 Corsair Employees Share Posted June 10, 2013 We do have the replacement part for this. I'm sorry for the delayed response but could you please post your ticket number here? I'll have someone from customer service take a look and process the replacement for you. Link to comment Share on other sites More sharing options...
leofr1cs Posted June 11, 2013 Author Share Posted June 11, 2013 Hi - still no reply to the ticket, The ticket number is: 6030813 Thanks Iain Link to comment Share on other sites More sharing options...
leofr1cs Posted June 15, 2013 Author Share Posted June 15, 2013 Hi - still no reply to the ticket, The ticket number is: 6030813 Thanks Iain still waiting on a reply. Is anyone there please? Iain Link to comment Share on other sites More sharing options...
Judd Sandage Posted June 16, 2013 Share Posted June 16, 2013 Sorry to hijack the thread, but I have the same issue as well, bought the case brand new late last year and noticed that it has the plastic broken only on one side in the front, how would I go about getting a replacement? Link to comment Share on other sites More sharing options...
Toasted Posted June 16, 2013 Share Posted June 16, 2013 Request an RMA and explain your issue. Link to comment Share on other sites More sharing options...
leofr1cs Posted June 16, 2013 Author Share Posted June 16, 2013 Request an RMA and explain your issue. I already have, no one replies Link to comment Share on other sites More sharing options...
Toasted Posted June 17, 2013 Share Posted June 17, 2013 Post your ticket number here. Link to comment Share on other sites More sharing options...
leofr1cs Posted June 17, 2013 Author Share Posted June 17, 2013 I did already, its 5 posts up. Here it is again: Hi - still no reply to the ticket, The ticket number is: 6030813 Thanks Iain I opened it on the 3rd June. Link to comment Share on other sites More sharing options...
peanutz94 Posted June 19, 2013 Share Posted June 19, 2013 leo, it may be best to call CS by phone. they would be able to take care of you in just a few minutes instead of waiting on the automated system. If you are out of the US, SKYPE will let you make the call to the toll free number for nothing anywhere in the world. Link to comment Share on other sites More sharing options...
leofr1cs Posted June 20, 2013 Author Share Posted June 20, 2013 the replacement foot came today. Thanks to Toasted and RAM GUY for sorting it out :) Very happy Obsidian customer. Iain Link to comment Share on other sites More sharing options...
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