osy1950 Posted June 7, 2013 Share Posted June 7, 2013 Hi, when installing my motherboard 2 of the cable management clips broke, both in the same place. Seems like a design fault. Also my motherboard has 10 mounting holes but only 9 support pillars are provided. I would like them replaced. I reported this Sunday,ticket # is 6030157 but have not received any reply yet. What is the problem. Seems very simple to me!:laughing: Link to comment Share on other sites More sharing options...
deees Posted June 7, 2013 Share Posted June 7, 2013 Also my motherboard has 10 mounting holes but only 9 support pillars are provided. You didn't mention what formfactor your motherboard was. If it's ATX or EATX the hole is depreciated. (Check section 3.2 of the ATX 2.2 specification: http://www.formfactors.org/developer%5Cspecs%5Catx2_2.pdf ) Link to comment Share on other sites More sharing options...
osy1950 Posted June 10, 2013 Author Share Posted June 10, 2013 The comment " What is the problem. Seems very simple to me" was for Corsair. Why have they not replied. They claim to reply within 8 working hours, its now been over a week! I want 2 replacement cable management clips and 1 support pillar. There is a mounting hole in that position but not enough pillars. Not impressed with Corsairs customer service or maybe should be lack of service. Link to comment Share on other sites More sharing options...
deees Posted June 10, 2013 Share Posted June 10, 2013 The mounting hole is for m-ATX. It's not for an ATX motherboard. They should send you the broken cable management clips. I'm sure they will. They'll also probably send you a motherboard stand-off as well. I hope they do. Just understand, you don't have one because you're not supposed to use one, (for ATX motherboards.) Link to comment Share on other sites More sharing options...
osy1950 Posted June 12, 2013 Author Share Posted June 12, 2013 The motherboard is a EVGA X58 sli3, it has an additional mounting hole by the pci express x1 slot. If you look on their site you will see this. Thanks for your assistance. I have still not has a reply from customer services yet! Link to comment Share on other sites More sharing options...
wytnyt Posted June 12, 2013 Share Posted June 12, 2013 Hi, when installing my motherboard 2 of the cable management clips broke, both in the same place. Seems like a design fault. Also my motherboard has 10 mounting holes but only 9 support pillars are provided. I would like them replaced. I reported this Sunday,ticket # is 6030157 but have not received any reply yet. What is the problem. Seems very simple to me!:laughing: call them,its quicker than waiting. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.