Paddywan Posted June 6, 2013 Share Posted June 6, 2013 I purchased a M95 mouse on the 25th of March and recieved it on the 29th. After a day of use I realized that it did not properly fit my grip style / hand and actually caused pain after moderate use. I requested a refund in reference to the EU Distance Selling Regulations. I appreciate that they may not apply if the store is US based but I'm sure some refund policy exists. I requested a refund under ticket #6001673. I was referred to the web store but received no further reply. I then opened a second ticket directly to the web store but again received no reply. Can I please get a resolution to this issue or at least a reply. I have bought many corsair products in the past and had great experience with the normal RMA process but this experience is making me question purchasing Corsair products in the future. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 6, 2013 Corsair Employees Share Posted June 6, 2013 Who did you purchase the mouse from? If it was not directly from our web store I am sorry but you would need to go back to the reseller. Link to comment Share on other sites More sharing options...
Paddywan Posted June 6, 2013 Author Share Posted June 6, 2013 It was directly from the webstore, normally I wouldn't due to the shipping but the discount running back then made it worthwhile and EU stores weren't stocking the mouse then. It was order #100035006. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 6, 2013 Corsair Employees Share Posted June 6, 2013 I am sorry about the delay I have sent a message to our customer service for you and asked them to get this resolved ASAP. You should hear from them by tomorrow Noon Pacific Time if not please bump this thread. Link to comment Share on other sites More sharing options...
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