AviKerensky Posted June 5, 2013 Share Posted June 5, 2013 I purchased the Raptor M3 in the middle of May. Maybe a little earlier. Worked great until now. It seems that yesterday, after I finished playing a game online (Shall not be named) during which the mouse worked fine, I exited the game, and the right click stopped working, and the left click started dropping the menu as if I had right clicked. I rebooted, no fix. I plugged in a different mouse (I keep one for backup), and it works fine. Tried the M3 again, still borked. Submitted a ticket to Corsair Tech Support, but thought I'd ask if anyone else had similar problems. Link to comment Share on other sites More sharing options...
Toasted Posted June 5, 2013 Share Posted June 5, 2013 Check the Windows settings and see if the primary keys are switched. Control Panel > Mouse If not, try the mouse on another computer and see if it works fine. Link to comment Share on other sites More sharing options...
AviKerensky Posted June 5, 2013 Author Share Posted June 5, 2013 All of the settings are as they should be, still working improperly. Plugged the Raptor into my laptop, does the same thing, and even corrupts my touchpad into doing it while it's plugged in. However, once I unplug the mouse, touchpad goes back to normal once I right click, then left click. Link to comment Share on other sites More sharing options...
AviKerensky Posted June 6, 2013 Author Share Posted June 6, 2013 So... a full workday went by. No response on the Corsair Support ticket I made, nor any kind of acknowledgement here. According to the ticket submission page, I should have had a response in 8 hours or less. It has now been twenty four. This backup mouse SUCKS, and I want to use my Raptor again. Link to comment Share on other sites More sharing options...
Toasted Posted June 6, 2013 Share Posted June 6, 2013 Post your ticket number here. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 6, 2013 Corsair Employees Share Posted June 6, 2013 So... a full workday went by. No response on the Corsair Support ticket I made, nor any kind of acknowledgement here. According to the ticket submission page, I should have had a response in 8 hours or less. It has now been twenty four. This backup mouse SUCKS, and I want to use my Raptor again. I don't reply to every ticket and it is 8 business hours, not 8 straight hours. However, give me your ticket number and I will investigate for you. Link to comment Share on other sites More sharing options...
AviKerensky Posted June 7, 2013 Author Share Posted June 7, 2013 6032462 <---- Ticket number I understand that you don't (and can't) respond to every inquiry on the forums. And I assumed eight hours meant business hours. I just kinda figured that I would receive some kind of ticket response within one full work day. Now it has been two (sixteen business hours) and still no ticket response. I don't mind a wait time. Surely, there are more people than just me who need help (And probably some with bigger problems, such as PSUs and other equipment that is harder to replace than a mouse). I just think that if a response is going to take three days, it should say three days, not eight hours. I don't mind waiting, so long as a realistic estimate of time is given. If it says one day, and I wait four, I'm going to be upset. Likewise, if it says four days response time, and I get a response in one, I'll be very happy. If it says four days response time, and I get a response in four, I'm content. I'm not whining or complaining, nor am I demanding to be taken care of RIGHT NOW. I understand how businesses work, and I just appreciate truthful estimates, is all. That said, thanks for the response, RAM GUY, and I do appreciate your attention. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 7, 2013 Corsair Employees Share Posted June 7, 2013 No problem Avi, your ticket has been approved. Link to comment Share on other sites More sharing options...
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