Got my M60! But what the ?

[ithehappy]

Received my Corsair M60 today, just few hours back. After finishing my work I was so excited to open it, good, I opened it, mice is in good shape and all. The first thing I always do with any mice (in past G5, G9) was to make sure it doesn't have the weights installed in it. But this was a different case, the weight units were in the mice, and I took a coin and unscrew those 3 screws (sorry I don't know what to call them other than big screws!), still good, removed the weights, put back the first screw with the coin again, then occurred the horror thing :eek: , the second screw (the bottom one) wouldn't go in. I thought WTF, then it kept rotating in a loop until I finally realized the small thread at the deep bottom is out of it's place, and stuck with the big screw! Well, I wondered. Wondering stopped when the exact same happened with the third screw, the left most one, thread stuck with big screw and I had to use a plus/range (not sure what's it's called) to detach it! Then I tried to push the thread in that gap, but simply it won't go in, as the black rubbers are out of it's place!

Now first of all I never was gonna use the weights, with coin or screwdriver it will take at least a minute anyway, so leave it at that. Now I only have one screw installed (the right one) and the I have already said about the other two, so the bottom of my mice looks like this, I don't really have a problem with that, other than the fact I think it will hog dust like anything? And forget about my chances of putting the weight units back, it's done :P

 

http://img585.imageshack.us/img585/7430/wowm60.jpg

 

And these are those broken parts!

 

http://imageshack.us/photo/my-images/199/20130601174414.jpg

 

Now let me be honest, if there is one brand I have to chose in this messy PC peripheral market, it would be Corsair. Being said that, if this mice really needs RMA, it'd my third PC product to visit SC, and unfortunately the second Corsair:!: I ditched G9X, plethora of Razer and Roccat mice to get this one, but so far I am NOT impressed, none with the quality.

The mice itself however is working OK. The cursor/pointer was dancing on the screen for sometime though initially, but after updating the FW it stopped!

So this is going for RMA or what?

[Toasted]

Contact your seller and ask if they can replace the mouse for you. If not, request an RMA to replace it.

[ithehappy]

Yeah, I will! Still I don't think that suppresses the fact the weight addition or removing system and the quality of parts included in it are of below standard quality.

Anyway! Only a buyer knows how frustrating it is to have the product and within 2 days it needs RMA, no one else.

[Synthohol]

The first thing I always do with any mice (in past G5, G9) was to make sure it doesn't have the weights installed in it.

im just asking because i dont know, where does it say removing the weights is a normal practice? was this just a personal choice and thats where the problem started?

again this is not an attack as im just trying to understand why you touched them. they are installed for a good reason no?

[ithehappy]

im just asking because i dont know, where does it say removing the weights is a normal practice? was this just a personal choice and thats where the problem started?

again this is not an attack as im just trying to understand why you touched them. they are installed for a good reason no?

Firstly I didn't say it's 'normal practice', you said that.

Secondly, yes, that's my personal preference. I like a mice to be as much as light possible, somewhere around 90-100 grams. I only need to use the weights or rather like to use them when I do some serious Photoshop works or in a game, especially in a sniping situation, with low dpi. God knows how many times I've attached/detached the weight units in my previous mice, but never had any problem, other than the thing the weight tray became little filmsy of my G9 at the end. However it's a completely different architecture than Corsair's, and I mean good here.

And lastly, no, I don't believe there is any good reason to have the weights installed by default, that's honestly not a wise decision by Corsair! And they should have put sturdy materials for the system! Or a completely different architecture, or better don't give the option of removable weights, like that other brand with R who claim themselves as a premium gaming brand. If a person likes M60 then he likes light weight, so chances are high that he/she would rarely use the additional weights. Besides all these points are moot, knowing Corsair, they value quality, but unfortunately I don't see it in M60. Anyway, my bad luck I guess, maybe, or maybe not.

But I still don't understand one thing, do I really need to use these screw covers? I mean three of them have some weights as well! If I don't use them those three big holes at the bottom, what problem could they give, other than catching dust? As I said I would like to use it as light as possible.

 

Saurav.

[Synthohol]

hello,

what i meant about normal practice was i dont know if the users manual covers this procedure, (did a users manual come with the mouse?) the only documentation i saw online was the software PDF not the actual mouse itself.

the reason for my line of questions is i was trying to understand if this mouse is even suited for your needs and preferences. im not in any way suggesting you damaged it on purpose! i just dont think this mouse is meeting your expectations, thats all.

the staff on monday would be better to address your questions so i wish you luck and im sorry you are not happy with it.

[ithehappy]

hello,

what i meant about normal practice was i dont know if the users manual covers this procedure, (did a users manual come with the mouse?) the only documentation i saw online was the software PDF not the actual mouse itself.

the reason for my line of questions is i was trying to understand if this mouse is even suited for your needs and preferences. im not in any way suggesting you damaged it on purpose! i just dont think this mouse is meeting your expectations, thats all.

the staff on monday would be better to address your questions so i wish you luck and im sorry you are not happy with it.

Frankly I like the design, it's really nice, I like the overall materials used for it (excluding the weight part of course). Like the size, overall weight, build quality and all. Sniper button is more or less within my reach as well. Back and forward buttons are well placed, have a nice feedback, however small. The scroll wheel is nice too, but I wish it had a 'micro gear' button, just loved the feature on the G9 (take note Corsair), and also the scroll wheel click should've been a little more tactile. Overall it's a nice product, a nice comfy unit. The only horrible thing is the software, it's like a pre-alpha stage! However, I don't need it often, so no biggy.

[007vsMagua]

@ithehappy

 

It is interesting that Corsair installed the weights to start with, but that should not make a difference with your problem. The problem sounds like the threading was machined wrong or buggered by some mysterious force. Remember we are dealing with aluminum here, and it is a soft and an easily damaged material. Titanium would have been better, but $$$. In all likelihood, the threading machine just ran out of steam when your unit went through, and the Asia women at the end of the assembly line, using a dime to test each screw, was having a smoke. Just bad luck my friend, but Corsair will make good.

[ithehappy]

Thanks mate. Couldn't go to service center today though, their timing is horrible! Within 4 pm? Really? Eh! Let's see how I manage office tomorrow...

Btw, my question is still unanswered, could I use it without the screw covers? Will there be any problem?

[Toasted]

Yes, you can use the mouse without the weights and screws installed.

[ithehappy]

Yes, you can use the mouse without the weights and screws installed.

Thanks mate. That'll catch more dust though right, because of the holes? Need to clean it regularly?

[Synthohol]

or use scotch tape, no extra weight there :):

[ithehappy]

Bravo Corsair SC. I somehow managed to go to SC out of my horrible workload today, and the service person after seeing the product calmly said it's been 'physically damaged' sir. I just smiled, took it back, had plan to throw it away on road but he said he could take if Corsair ask them to take it, so I didn't throw it away. Gave me some email id of Corsair India, and I wasted even more time sending them an email.

I have NOT requested them to do anything about it, request comes when there is fault on the user's end, as there was none on my side I can't. Anyway, even if they give me a new product I will gift it to me girlfriend, and if they don't then I will upload a video here what I did it.

Allover I am so happy that I purchased it, regardless of my friends and associates repetitive advice for staying with Logitech, meh, shame on me!

Thank you Corsair, I am obliged.

[RAM GUY]

Bravo Corsair SC. I somehow managed to go to SC out of my horrible workload today, and the service person after seeing the product calmly said it's been 'physically damaged' sir. I just smiled, took it back, had plan to throw it away on road but he said he could take if Corsair ask them to take it, so I didn't throw it away. Gave me some email id of Corsair India, and I wasted even more time sending them an email.

I have NOT requested them to do anything about it, request comes when there is fault on the user's end, as there was none on my side I can't. Anyway, even if they give me a new product I will gift it to me girlfriend, and if they don't then I will upload a video here what I did it.

Allover I am so happy that I purchased it, regardless of my friends and associates repetitive advice for staying with Logitech, meh, shame on me!

Thank you Corsair, I am obliged.

 

I don't understand the second part of your message about "request." It seems to me the product is damaged but if you didn't do it, then we can replace it for you. If you are in India, please email Corsair India to get a RMA started as going through them will avoid the duties and custom fees you would otherwise have to pay if we shipped directly to you. If you don't want to return it, then that is your call as the customer.

[ithehappy]

I don't understand the second part of your message about "request." It seems to me the product is damaged but if you didn't do it, then we can replace it for you. If you are in India, please email Corsair India to get a RMA started as going through them will avoid the duties and custom fees you would otherwise have to pay if we shipped directly to you. If you don't want to return it, then that is your call as the customer.

Of course I want to return it! And I said I won't request them to RMA the unit, I didn't do anything wrong and yet I was accused with nonsense like 'physically damaged'. That person who said that gave me an attitude like he was doing me a huge favour by giving me the Corsair India email id! Anyway, I have already mailed Corsair India about it, they replied few hours back,

Dear Valued Customer,

 

Thank you for writing to us,

 

We are in receipt of your mail and we shall check on the same with our RMA dept and reply you soon.

 

Thank you,

Girish C

Corsair Support

I am not expecting anything however. Still lets see if they RMA it.

And there won't be any customs for this product, as it's under 100$, even if there are it will be minimal.

[ithehappy]

Little update! Got the replacement unit, after a ten days wait, and guess what it's the same!

http://www.youtube.com/watch?v=aREomS0a1to

 

Didn't miss the opportunity to miss a video recording this time, as I was sure the same damn thing was gonna happen again.

Btw, if you are thinking that I have put pressure, then thanks, but no. The weight system in this unit is tougher than handling an infant.

 

PS: Sorry for the video qualuty, I don't have a camcorder, nor a holder.

[Synthohol]

why in the hell did you keep tightening the screws once they were below the surface of the mouse and slightly snug? all you did was prove you butchered the damn thing and have earned all the aggravation you brought upon yourself.

it's a mouse not a water pipe under pressure. there was no need to tighten the screws once they were snug and below the surface of the mouse yet you went around again and stripped them yourself.

if you used a coin instead of a screwdriver you likely would have stopped before you stripped it.

im sorry if you take offense to this however you posted the video for all to watch you torque the dickens out of it, its plastic not carbide steel and you should have used finesse. [facepalm]

[RAM GUY]

Little update! Got the replacement unit, after a ten days wait, and guess what it's the same!

http://www.youtube.com/watch?v=aREomS0a1to

 

Didn't miss the opportunity to miss a video recording this time, as I was sure the same damn thing was gonna happen again.

Btw, if you are thinking that I have put pressure, then thanks, but no. The weight system in this unit is tougher than handling an infant.

 

PS: Sorry for the video qualuty, I don't have a camcorder, nor a holder.

 

You are over-torquing the screws. As you should have felt when you first removed them, they are not very tight so you don't have to make them especially tight either. As long as the screws are flush into the socket without getting in the way of the feet, you do need to go any tighter or deeper. Otherwise the threading will be ruined.

[nelodiavolo]

Honestly OP, I can see when you should have stopped about ten rotations in, yet I can see how the grip in your hand tightened and kept going once it was already in there. A coin would have been a better choice since there is way less torque compared to a screwdriver, which was pretty much overkill.

[ithehappy]

Okay, I should've stopped earlier, but how on earth would I know that? There was no tight feeling at all with that screw, I can guarantee that there were at least another 3 rotation left in that screw, so I kept going. What you can't see in that video is the feeling, only I realized it. Been assembling my own PC stuffs for more than a decade now, so I knew that you should tighten a screw as long as it spins and you find its firmly stuck there, which absolutely wasn't the case here!

About the coin thingy, read the OP once again, first time I did use a coin! Because of what happened then I thought it's better to use a screw driver.