Michael Green Posted May 31, 2013 Share Posted May 31, 2013 I ordered a 900D from amazon also. My case is missing the mounting brackets for the bottom 480mm rad. I submitted a ticket on the 24th and have not recieved a response. The part number is not listed, so I don't know exactly what I need to do. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted May 31, 2013 Administrators Share Posted May 31, 2013 Please list your ticket number. Link to comment Share on other sites More sharing options...
Michael Green Posted May 31, 2013 Author Share Posted May 31, 2013 Ticket #6024440 Link to comment Share on other sites More sharing options...
Michael Green Posted June 3, 2013 Author Share Posted June 3, 2013 ***Bump*** Link to comment Share on other sites More sharing options...
Michael Green Posted June 3, 2013 Author Share Posted June 3, 2013 I was thinking over the weekend that Ticket #6024440 might have been submitted as a "Ask a Question". I opened an RMA ticket over the weekend and that ticket number is 6028997. In either case the part that I need is not listed under the drop down menu and can not be found in the documentation that came with the case. Also there really should be a customer support line for such things. I have never had this much trouble with an RMA from any other manufacturer. I am down right frustrated. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 3, 2013 Corsair Employees Share Posted June 3, 2013 The parts are not available at this time we are working with the Product manager to get a solution for you ASAP. And I will close the second case. Link to comment Share on other sites More sharing options...
Michael Green Posted June 8, 2013 Author Share Posted June 8, 2013 Ok, so I called Customer support. They informed me that the product case manager was in Taiwan and my ticket has been escalated. Well it looks like someone closed that same RMA ticket that was supposedly escalated. I work for an "IT" department and when we close a ticket, that means that the ticket has been resolved and the end user has been contacted to assure that they are satisfied with the results. Is it to much to ask from a company as large as Corsair. In the first place why in the world would you release a product, your flagship case, and not have spare parts in warehouses to deal with missing parts requests. It makes no sense! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 10, 2013 Corsair Employees Share Posted June 10, 2013 I am sorry but the parts you need are not available many of the parts are indeed available and as soon as they are we will get them to you ASAP. And your case# 6024440 is indeed still open but case 6028728 referencing Case# 6024440 was closed. You dont need two open tickets for the same issue. Link to comment Share on other sites More sharing options...
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