Sore_eyelids Posted May 31, 2013 Share Posted May 31, 2013 So just like, a month ago I discovered H80i can change its LED colour light. And since my build was themed red and white, I set its light to red. It was working fine until I noticed today it isn't lighting up at all. I tried changing the colours in LINK, other colours work, but no colour that is close to red. Does it mean the red LED the cooler died? Or do I need a firmware update? I'm having a bad feeling I'd have to send it to Corsair to get it fixed. That's going to take forever, but I guess I'm willing to do that; rather have it all working + waiting than the red light not working + not waiting. Thoughts? Suggestions? Apologies in advanced if this question was asked previously, I looked in the search and I couldn't find anything that was similar to my situation. Thank you! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 1, 2013 Corsair Employees Share Posted June 1, 2013 Hello Sore_eyelids, Try updating the to the latest FM 1.0.7 first. If that doesnt fix the issue, this item will need to be RMAed Link to comment Share on other sites More sharing options...
Sore_eyelids Posted June 3, 2013 Author Share Posted June 3, 2013 Hello Sore_eyelids, Try updating the to the latest FM 1.0.7 first. If that doesnt fix the issue, this item will need to be RMAed How do I update the firmware? I can do that from corsair link but it asks me for the actual file. Where can I get that from? Link to comment Share on other sites More sharing options...
Newt182 Posted June 3, 2013 Share Posted June 3, 2013 Top post in this forum ;) Or click here: http://forum.corsair.com/v3/showthread.php?t=118867 Link to comment Share on other sites More sharing options...
Sore_eyelids Posted June 3, 2013 Author Share Posted June 3, 2013 Yeap, found it! But no luck, looks like the red light is fried. What's the go on sending the product back to you guys? I'm guessing this'll take over good 2 months, yeah? (including shipping time.) Link to comment Share on other sites More sharing options...
Toasted Posted June 4, 2013 Share Posted June 4, 2013 A normal RMA usually takes around 2 weeks max. But it depends on the courier and when Corsair receives your unit. Link to comment Share on other sites More sharing options...
Sore_eyelids Posted June 8, 2013 Author Share Posted June 8, 2013 A normal RMA usually takes around 2 weeks max. But it depends on the courier and when Corsair receives your unit. Coolios, not a problem. I'll fetch the RMA protocol and send them back the item as soon as I can. Thanks! :) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 11, 2013 Corsair Employees Share Posted June 11, 2013 Once you have the RMA you can always call our customer service by phone and request an advanced RMA Link to comment Share on other sites More sharing options...
Sore_eyelids Posted June 19, 2013 Author Share Posted June 19, 2013 Okay so now I'm ready to send my H80i to corsair. Anyone please tell me the procedure? Address / what to write / etc? Thanks! Link to comment Share on other sites More sharing options...
Bryman Posted June 19, 2013 Share Posted June 19, 2013 corsair should send a pre packaging label you can print out and just send in any box i think Link to comment Share on other sites More sharing options...
Toasted Posted June 19, 2013 Share Posted June 19, 2013 There should be shipping instructions provided in an email. Link to comment Share on other sites More sharing options...
wytnyt Posted June 22, 2013 Share Posted June 22, 2013 you can go to the support page where you view your rma and there will be a shipping url that you can print out the address Link to comment Share on other sites More sharing options...
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