Lunarman Posted May 30, 2013 Share Posted May 30, 2013 Hi I bought a obsidian case 650d. After few weeks of happiness fan controller started freaking out. I first requested a rma on 12 may and if I am right it was transferend into ask a question. I wrote there a description for my fan controller issue and was waiting for somy reply. After 10 days I thought maybe if it's a ask a question they won't notice it or something so I make another request for the same thing this time selecting "The product has damaged or missing parts.". It was on 22 may and no reply as well. Is there any chance to get a new controller because watching that fans rotate alternately slower and faster make me a little worried. And one more thing for you for futher. That usb bay in front should be a bit wider because now you can't plug a sd card reader in it or wider pendrive. Everything else awesome :) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 30, 2013 Corsair Employees Share Posted May 30, 2013 Your request has been processed and is waiting for our parts department to book the order. Please give it 24-48 Hours to be shipped. Link to comment Share on other sites More sharing options...
Lunarman Posted June 7, 2013 Author Share Posted June 7, 2013 Hi After Your fast answer i received "Corsair Accessory Product request approved" mail. As You asked i was waiting for next mail/refresh in ticket details with tracking info but still nothing. Could You check if it was already shipped? Thank You. Link to comment Share on other sites More sharing options...
Lunarman Posted June 14, 2013 Author Share Posted June 14, 2013 Hi Another 7 days have passed and still silence... I think that if Ram Guy won't pack it and send it personally no one else from parts department will do it... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 14, 2013 Corsair Employees Share Posted June 14, 2013 I am sorry about that I just spoke to parts and they assured me the order was booked today so it should ship out in the next 24-48 Hours Link to comment Share on other sites More sharing options...
Lunarman Posted June 18, 2013 Author Share Posted June 18, 2013 Thanks for your help. Tomorrow I should receive a packet. Corsair should have more ppl like You (and You definitely should get a salary increase for all those ppl You helped here). Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 18, 2013 Corsair Employees Share Posted June 18, 2013 Well thanks and I keep telling them that but they think they pay me too much as it is LOL!:D: Seriously though thanks again! :cool: Link to comment Share on other sites More sharing options...
Lunarman Posted June 19, 2013 Author Share Posted June 19, 2013 Post Your chairman e-mail and we will spam him :biggrin: I just mounted new controller - all good. This is how the old one look inside: http://img9.imageshack.us/img9/4023/qpsm.jpg http://img543.imageshack.us/img543/4043/p634.jpg http://img96.imageshack.us/img96/283/94m5.jpg http://img5.imageshack.us/img5/3684/70ta.jpg I also notice that both the old one and the new one is getting warm in touch after few minutes. Hope that will help you improve it in future. Thx and bye :) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 19, 2013 Corsair Employees Share Posted June 19, 2013 Thanks for the Pic's and yes they do get warm up to 5 amps at 12 Volts will generate a lot of heat. Link to comment Share on other sites More sharing options...
Lunarman Posted August 4, 2013 Author Share Posted August 4, 2013 Hi Almost two months of happiness passed and new controller is broken... Fans not even budge. Photos: http://imageshack.us/a/img822/6245/6s3o.jpg http://imageshack.us/a/img821/9752/a9vv.jpg http://imageshack.us/a/img5/2396/7ym0.jpg http://imageshack.us/a/img4/7610/v7og.jpg For now I have my fans connected to motherboard but its a bit loud. I didn't make any new ticket for it yet. Is this common issue with them? I would rather not to ask for new one every 1-2 months... Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.