RazorRamen Posted May 30, 2013 Share Posted May 30, 2013 I recently bought the 500r through newegg, when I received it the the 200mm side panel fan connector was damaged. 2 of the 3 wires going into the connector are loose and disconnected. I opened up a ticket last Sat 5/25 but have yet to get a response. I'd love to get the fan replaced without having to send the whole case back to newegg. My ticket # is 6025220. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 31, 2013 Corsair Employees Share Posted May 31, 2013 You request has been approved and waiting for our parts department to process the order and get it shipped. Link to comment Share on other sites More sharing options...
RazorRamen Posted May 31, 2013 Author Share Posted May 31, 2013 Thanks for taking the time to reply. Link to comment Share on other sites More sharing options...
RazorRamen Posted May 31, 2013 Author Share Posted May 31, 2013 I received this email yesterday 5/30 @ 5:26pm Thank you for contacting Corsair. Your ticket # is 6025220 We have processed your Accessory Product replacement request. You will receive a shipping confirmation email shortly. Please do not reply to this email. If you have any further questions or concerns, please update your ticket by logging in to http://corsair.secure.force.com, click Tickets, click the Ticket number referenced in this email, and click Add Comment. Thank you for choosing Corsair. Corsair http://corsair.com/ Corsair on Facebook Corsair on Twitter It states I will receive a shipping confirmation shortly. Do I need to take any further action or just wait for shipping confirmation? Do I need to ship the current fan back before the new one is shipped? Thanks. Link to comment Share on other sites More sharing options...
Toasted Posted June 1, 2013 Share Posted June 1, 2013 Wait for the shipping confirmation email. You shouldn't be required to send the fan back. Link to comment Share on other sites More sharing options...
RazorRamen Posted June 8, 2013 Author Share Posted June 8, 2013 It's now been over a week since I received the email stating I would receive a shipping confirmation shortly and have yet to receive a confirmation or any other communication from corsair. Is that normal? What is the normal waiting period for something like this? Sorry if I seem impatient, don't have much experience with RMA's and just want to make sure everything is going through as normal. Thanks. Link to comment Share on other sites More sharing options...
Toasted Posted June 8, 2013 Share Posted June 8, 2013 They may be out of stock which could be the cause for the delay. You will have to wait until Monday for a reply as Corsair is closed on the weekends. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 10, 2013 Corsair Employees Share Posted June 10, 2013 Hi Razor, Have you receive any reply yet? If not, could you please post your ticket number here? Link to comment Share on other sites More sharing options...
RazorRamen Posted June 11, 2013 Author Share Posted June 11, 2013 No reply yet, my ticket # is 6025220. Thanks. Link to comment Share on other sites More sharing options...
RazorRamen Posted June 18, 2013 Author Share Posted June 18, 2013 Still nothing over 2 weeks later. I left a note on the ticket and sent an email to RMAService@corsairmemory.com. I just want to know if the RMA is being processed and if I need to do anything else on my end. Link to comment Share on other sites More sharing options...
billiam106 Posted June 18, 2013 Share Posted June 18, 2013 I have a very similar issue - my 200 mm fan on the 500R has one wire severed. The light can still turn on, but the fan does not spin. I am also waiting on a reply from the corsair folks.. If it helps, my ticket number is 6038393 Link to comment Share on other sites More sharing options...
RazorRamen Posted June 19, 2013 Author Share Posted June 19, 2013 I received an email today stating my item has shipped. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 21, 2013 Corsair Employees Share Posted June 21, 2013 Hi Billiam, I have a customer service specialist processing your ticket now. Sorry for the delay! Link to comment Share on other sites More sharing options...
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