Garyp Posted May 28, 2013 Share Posted May 28, 2013 Hello I have broken the back mounting plate for my H50. How and where can I get a replacement. I am based in the UK. Many Thanks Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 28, 2013 Corsair Employees Share Posted May 28, 2013 Please use the Link on the left and request an RMA and explain the part you need in the problem description Link to comment Share on other sites More sharing options...
Garyp Posted June 2, 2013 Author Share Posted June 2, 2013 Still no reply from them. How long does it take normally ? Cheers (#6026862) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 3, 2013 Corsair Employees Share Posted June 3, 2013 We are not open on the weekends so I have sent a message to our customer service for you I would expect something today. Or you can purchase the part you need from our web store. Hydro Series H50 and H70 Mounting Bracket Kit for Intel/AMD (CWCH50-BRKTKIT Link to comment Share on other sites More sharing options...
Garyp Posted June 3, 2013 Author Share Posted June 3, 2013 We are not open on the weekends so I have sent a message to our customer service for you I would expect something today. Or you can purchase the part you need from our web store. Hydro Series H50 and H70 Mounting Bracket Kit for Intel/AMD (CWCH50-BRKTKIT I checked there first but its out of stock. I got a reply from RMA to send the whole unit back to Holland !! I only want a bracket. The unit itself is fine. I have left a note on the ticket but I don't know if it will get read. The bracket snapped when I was screwing in the bolts, just the corner broke. All I need is that to be posted and of course I will pay for it if it was my fault ! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 4, 2013 Corsair Employees Share Posted June 4, 2013 I have sent them a message for you but it will take some time to process the request, your request has been processed and is waiting on our parts department to fill the order. Link to comment Share on other sites More sharing options...
Garyp Posted June 5, 2013 Author Share Posted June 5, 2013 I have sent them a message for you but it will take some time to process the request, your request has been processed and is waiting on our parts department to fill the order. You are a star, thank you very much. Just seemed a bit daft returning a perfectly good unit. Link to comment Share on other sites More sharing options...
Garyp Posted June 15, 2013 Author Share Posted June 15, 2013 Hello Still not heard anything. Any chance someone could rattle a cage for me :) Many Thanks. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 17, 2013 Corsair Employees Share Posted June 17, 2013 Cage rattled I would expect to hear something by Noon our time today. Link to comment Share on other sites More sharing options...
Garyp Posted June 17, 2013 Author Share Posted June 17, 2013 Haha.. Cheers Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 17, 2013 Corsair Employees Share Posted June 17, 2013 Actually that part is on back order is the reason for the hold up, I will speak with the Product Manage later today and see if there is anything we can do to get this for you ASAP. Link to comment Share on other sites More sharing options...
Garyp Posted June 18, 2013 Author Share Posted June 18, 2013 Thanks very much. It is literally just one bracket, one from a return will do me as long as it works !! Cheers Gary Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 18, 2013 Corsair Employees Share Posted June 18, 2013 I understand and I am sorry but the returns do not come here so it is not as easy as you might think. We will do all we can to get the parts for you ASAP. Link to comment Share on other sites More sharing options...
Garyp Posted June 18, 2013 Author Share Posted June 18, 2013 Of course. Thats fair enough mate.Thanks for your help. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 18, 2013 Corsair Employees Share Posted June 18, 2013 Is it okay to call you now? Link to comment Share on other sites More sharing options...
Garyp Posted July 1, 2013 Author Share Posted July 1, 2013 Sorry I have not replied before. I don't use skype. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted July 8, 2013 Corsair Employees Share Posted July 8, 2013 There are other VOIP phone services you can use but I have only tested with SKYPE and I know they are free to use and they work in Europe and Asia I use it all the time. Link to comment Share on other sites More sharing options...
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