jaxndn Posted May 26, 2013 Share Posted May 26, 2013 Hi, I was gifted an HS1A corsair gaming headset about 6 months ago and recently whenever I move or tilt my head with the headset on there would be sound loss and as of 10 minutes ago I have no more sound or mic operations. A few hours ago I sent in a ticket with support and I understand it is a saturday night/ sunday morning so response wont happen until normal business hours, which is fine. I just wanted to make a post to hasten the help. The problem happens when I would move my head or tilt it or look left or right, but now I have no sound at all, I touched the base wire connected to the headset and sometimes I would hear sound but very low and only on the right ear phone. I understand wiring problems/issue is common for most products, not just with corsair but what are my options? Could I send it in for repairs? because I wont/cant be able to purchase a new headset. I am from Canada so I'm not sure about country protocols. thank you to anyone reading this and I hope to get a response soon. for more information please ask and I will try my best to provide it. Jaxn. Link to comment Share on other sites More sharing options...
Toasted Posted May 26, 2013 Share Posted May 26, 2013 Post your ticket # here. Link to comment Share on other sites More sharing options...
jaxndn Posted May 26, 2013 Author Share Posted May 26, 2013 Hello, The ticket number is #6025498 Thank you. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 29, 2013 Corsair Employees Share Posted May 29, 2013 Your RMA has been approved. Link to comment Share on other sites More sharing options...
jaxndn Posted May 29, 2013 Author Share Posted May 29, 2013 hello, thank you very much. I just have some clarifying questions. It says replacement, does that mean the wires are getting replaced or the headset. is it being fixed or I am receiving another headset. thank you. Link to comment Share on other sites More sharing options...
TeslaMonger Posted May 30, 2013 Share Posted May 30, 2013 You would most likely be receiving a whole new headset in this situation. Link to comment Share on other sites More sharing options...
jaxndn Posted May 30, 2013 Author Share Posted May 30, 2013 hello, alright, sounds good. thank you very much. Link to comment Share on other sites More sharing options...
jaxndn Posted June 4, 2013 Author Share Posted June 4, 2013 hi, I updated the ticket with a comment. the headset has been delivered to you guys (corsair) as of yesterday June 3rd 2013. I have some questions, how long does it take to process and for a shipment back to me, what type of shipping would it be and would it have a tracking number? thank you. Link to comment Share on other sites More sharing options...
Toasted Posted June 5, 2013 Share Posted June 5, 2013 They usually send it via UPS and will provide a tracking number which you can see on the shipping confirmation email or the ticket. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 5, 2013 Corsair Employees Share Posted June 5, 2013 It takes 2-3 business days to process your order. Once it is ready, we will issue you a tracking number and ship it out via UPS Ground. Link to comment Share on other sites More sharing options...
jaxndn Posted June 5, 2013 Author Share Posted June 5, 2013 cool. thanks. Link to comment Share on other sites More sharing options...
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