nelodiavolo Posted May 24, 2013 Share Posted May 24, 2013 Greetings, I just recently noticed that my K90 Keyboard has no LED keys lit on the Esc-F12 cluster, Print Screen-Page Down cluster, media keys, and very dimly lit G1-G18 keys. I tried multiple USB slots but I am pretty sure they went out. Also I have this intermittent issue with my "C" key when I type. for example when I type the word cat. Sometimes it comes out cat, and other times it comes out ccat. Seems like it randomly registered a double tap. I tried installing the latest firmware and drivers, but the issue still exists. Is there any way I can get some assistance from a Corsair rep who can refer me to any options I may have? Here are a few pics of the LED issues. http://i840.photobucket.com/albums/zz323/NeloDiavolo/P5240089_zps0ae4800e.jpg http://i840.photobucket.com/albums/zz323/NeloDiavolo/P5240090_zps113d3b15.jpg http://i840.photobucket.com/albums/zz323/NeloDiavolo/P5240094_zpsf2a627ea.jpg Appreciate your time, Link to comment Share on other sites More sharing options...
Toasted Posted May 24, 2013 Share Posted May 24, 2013 Request an RMA to replace the K90. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 24, 2013 Corsair Employees Share Posted May 24, 2013 Yes, please create a RMA, and give me your case number. Link to comment Share on other sites More sharing options...
nelodiavolo Posted May 24, 2013 Author Share Posted May 24, 2013 OK, great thanks for the details. I'll get one started asap. Link to comment Share on other sites More sharing options...
nelodiavolo Posted May 24, 2013 Author Share Posted May 24, 2013 Ram Guy, my case number is as follows: ticket # 6024624. During the online RMA process, I wasn't able to select the Advanced RMA so that I can have a replacement sent before having to ship mine back. The radio button was grayed out. I left a note in the ticket asking if it would be possible to request this. Thanks! Link to comment Share on other sites More sharing options...
Toasted Posted May 25, 2013 Share Posted May 25, 2013 You'll need to call customer service to request an Advanced RMA. You can call them via Skype using their toll-free number. Link to comment Share on other sites More sharing options...
nelodiavolo Posted May 27, 2013 Author Share Posted May 27, 2013 ^^^OK thanks for the info Toasted. I'll give them a call Tuesday as I am not sure of they are open tomorrow for Memorial Day. Link to comment Share on other sites More sharing options...
nelodiavolo Posted May 28, 2013 Author Share Posted May 28, 2013 Interesting. I logged into my ticket and the support rep mentioned the following: "Hi (name edit), please note that there are no LEDs under Esc-F12 cluster, Print Screen-Page Down cluster, media keys. The G1-G18 keys have a passive lighting system (not like the rest that have an LED under each key)." Is this correct? I've seen videos and other users with LED's there. Anyways, he did provide a contact number so I can advance RMA it. Just thought it was weird of what I was informed. Edit: I just contacted Support and the Rep was rather helpful and very patient with my questions. Looks like there are no K90's in stock, so per my discussion, I will call back this Friday for the next availability of product stock. I must say that I am rather impressed with the staff at Corsair. Link to comment Share on other sites More sharing options...
Toasted Posted May 29, 2013 Share Posted May 29, 2013 Yes, the K90 non mechanical keys use passive lightning. But your keys are blacked out which isn't normal. Link to comment Share on other sites More sharing options...
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