WhyBee Posted May 23, 2013 Share Posted May 23, 2013 So my fan controller is failing on me and I requested an RMA. I received a fast response which was nice but I was told in my email that I was supposed to send my fan controller to the RMA department before I could get a replacement???? That is ridiculous. First of all I don't even know how to take apart the case to take out the fan controller and once I do that my pc will potentially be out of commission because of this? I requested instructions on how to remove the fan controller and it's been almost a week with no response. I also do not think this is very good customer service to make me return the faulty product without instructions and leave me without my system. Can someone help me out here with how to remove the fan controller? I saw a youtube video that showed how to disassemble the case but the video is dark and it doesn't show you how to actually take out the fan controller nor any verbal instructions. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 24, 2013 Corsair Employees Share Posted May 24, 2013 Please post your ticket number here. I will have them take a look at it again. Thanks. Link to comment Share on other sites More sharing options...
WhyBee Posted May 25, 2013 Author Share Posted May 25, 2013 Ticket Number 6016570 Link to comment Share on other sites More sharing options...
WhyBee Posted May 30, 2013 Author Share Posted May 30, 2013 yay, almost another week and still no response from corsair support :( Link to comment Share on other sites More sharing options...
WhyBee Posted May 30, 2013 Author Share Posted May 30, 2013 I think i'm just going to buy a fan controller that fits into a 5.25" drive bay =\ Link to comment Share on other sites More sharing options...
wytnyt Posted May 30, 2013 Share Posted May 30, 2013 you can call them and set up a advanced rma where they send the part to you first,but as far as removal/install if you cant do it perhaps let a shop do so. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 30, 2013 Corsair Employees Share Posted May 30, 2013 Our parts department is a little behind but I have asked them to process your request ASAP. Link to comment Share on other sites More sharing options...
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