hairyfingernail Posted May 20, 2013 Share Posted May 20, 2013 I have had my H100i for about a month and was loving it (good load temps etc). I changed my case to the corsair c70 (arctic white) so took the h100i off of the CPU cleaned it reapplied thermal paste (arctic silver 5) and re mounted. Temps seemed a little high but just thought that was just to the new thermal paste and the 200 hundred hours break in. Temps never got any lower and would jump to above 80 running Prime95. The only thing i thought it could be was the mounting of the H100i so i take it off and tried to remount with new thermal paste etc. This is when my problem occurred the bottom mounting screw/pin snapped when i was tighting the h100i block to the CPU, so now i can't mount it at all. I have put in a rma request but it been over a week now and no answer. so much for the 8hours that it says. All i need is one pin. I thought corsair customer services was supposed to be legendary. I'm Not seeing that at all! Support ticket Number - 6017261 Ticket opened - 13/05/2013 Thank you hairyfingernail Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 22, 2013 Corsair Employees Share Posted May 22, 2013 Hello hairyfingernail, Is it the square metal tab with the screw head that is broken off? can you upload a picture? Link to comment Share on other sites More sharing options...
hairyfingernail Posted May 22, 2013 Author Share Posted May 22, 2013 Yeah it's the square metal tab that snapped. Sorry, how do i upload a picture? Think I figured it out - http://farm9.staticflickr.com/8261/8788232262_cc8930a2b6.jpg sorry about the quality it was taken on my phone. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 22, 2013 Corsair Employees Share Posted May 22, 2013 I have changed the part number to what you need and asked our Parts department to send the parts to you ASAP. Link to comment Share on other sites More sharing options...
hairyfingernail Posted May 23, 2013 Author Share Posted May 23, 2013 Thank you Ram Guy much appriciated Link to comment Share on other sites More sharing options...
hairyfingernail Posted May 31, 2013 Author Share Posted May 31, 2013 Hello Ram Guy I was just wondering whats going on with the parts that were supposed to be sent its been over a week now and i have not received anything. I got the rma approved my no# is 6017261. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 1, 2013 Corsair Employees Share Posted June 1, 2013 Hello Ram Guy I was just wondering whats going on with the parts that were supposed to be sent its been over a week now and i have not received anything. I got the rma approved my no# is 6017261. Hello hairyfingernail, we barely got the part back in stock. This item will be shipped to you first thing on Monday morning. Link to comment Share on other sites More sharing options...
hairyfingernail Posted June 3, 2013 Author Share Posted June 3, 2013 Hello Ram Guy. Thank you, I have just received my dispatch email. Thank you for sorting it out and helping me out. Nice one - hairyfingernail Link to comment Share on other sites More sharing options...
ignacio104 Posted June 3, 2013 Share Posted June 3, 2013 Is that norma? That part breaking?? Link to comment Share on other sites More sharing options...
Toasted Posted June 4, 2013 Share Posted June 4, 2013 No, its normal for the part to break. Make sure the cooler is installed finger tight and it should be fine. If you do use a screw driver make sure you don't overtighten it. Link to comment Share on other sites More sharing options...
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