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h100i Sata connector BROKEN


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hi all just had my RMA rejected by scan.co.uk? But they are going to ask corsair if this is a genuine fault? im confused,


I know my h100i still works but im not happy with connecting this to a psu.


Do I know ask Corsair for help

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The problem for scan is whether it broke because of a fault or because of you applying to much force. I'm not saying it's your fault, just that Scan obviously don't know what happened so they have to be careful. If you honestly think there is a fault then Scan as the place you bought it from) is the people to deal with. You are entitled to at least them looking at it and making an educated decision, and if need be proving it is your error rather than theirs. This is assuming it is within the first few weeks of you getting it.


If they are no help then you can approach Corsair, but they will need the same reassurance that it is a fault and not user error.


I am assuming that you are in the UK, then read this:


Your rights if an item is faulty


In the first six months from when you buy something, the onus is on the seller to prove it was of satisfactory quality when you received it.


If the seller simply says the problem must be due to something you've done, it's for them to prove that.


If something is not of satisfactory quality, you have the right under the Sale of Goods act, to a refund, have it replaced or repaired for free.


You can ask the retailer to do either, but it can normally choose to do whichever would be cheapest.


If the retailer refuses to repair the faulty goods, you may have the right to arrange for someone else to repair them and claim compensation from the retailer for the cost of doing this.


If the retailer refuses to provide any remedy, such as replacing the item, you can either have your money back minus an amount for the use you've had of it, or keep the item and get a reduction on the price you paid.


If the retailer fobs you off, or blames the manufacturer, think about using your guarantee or warranty.


Using guarantees and warranties


Many products, such as electrical goods, are sold with a manufacturer's guarantee (or warranty), often for a year.


Guarantees are a contract between you and the manufacturer and the manufacturer must do whatever they say they will do in the guarantee.


Usually this will be to repair or replace a faulty item. Retailers will sometimes contact the manufacturer on your behalf, but they are not obliged to do so.


However, a manufacturer's guarantee doesn't replace your rights under the Sale of Goods Act and retailers can't ignore this.


It will depend on the product and the fault, but you could be legally entitled to a free repair or, in some cases, a replacement by the retailer for some time after the manufacturer's guarantee has expired.


Top Tips

You have the right to reject your item and get a refund within four weeks of purchase

You could also ask the retailer to repair or replace your item within six months of purchase

You can also use your guarantee or warranty if your product develops a fault.

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Thanks for that it only a few months old and I was changing from 600t to 800d. I did buy the blue ax1200i blue cable set and did notice a much tighter fit but nothing too serious but when changing my mobo on Thursday I like to disconnect all power cables and felt loose then sata cable came out but it was only when I went to connect everything back up i noticed just the gold pins showing then noticed the broken bit in the sata connection on psu
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