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New Carbide 400R Front Panel USB3 Error in Win8


douver

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Win8 is reporting USB errors whenever the 20pin front panel USB3 cable on the 400R is plugged into the motherboard. Both of the front USB3 ports don't work as a result. I bought a BitFenix Internal 20pin USB3.0 Adapter and this works without errors when plugged into the motherboard.

 

I've lodged an RMA request and I'm just reporting this here in case anyone else has the same problem as it took me a few hours of trial & error and reinstalling chipset drivers etc. before working this out.

 

Are the front panel USB ports/cable easy to remove from the 400R. How's it done?

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  • Corsair Employees
You just gave to remove the front panel, and the screws that securing the front panel. Please go to corsair.force.com and put in your RMA request through Corsair customer portal. You may have to create new username and password if you’re a new portal user. Once your account created, Open a ticket and enter this part no. CC-8930006. We will send you the replacement front I/O Panel.
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