tossedSALADS Posted May 18, 2013 Share Posted May 18, 2013 Hello Corsair, Its my first time purchasing your products.Recently i've purchased an AX 760 psu & Corsair 500r white. It hasnt been long since i've purchased the case,(like a week ago via amazon.more like 8 of may to be more precisely). I've petitioned about the issue but unfortunately i didnt get any answer within these 8 hours you promised.One of the two usb slots (3.0) seem to be broken.So i gotta use the 2nd slot but im not sure how long its gonna last.What i am asking is, a new corsair IO front panel for my case.Unfortunately i dont have that LOT code u asking.But i can show you my receipt from amazon.fr.Hope this section is the right otherwise u can move it to the right one. If that helps my ticket is : 6019903 Thank you in advance, George Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 24, 2013 Corsair Employees Share Posted May 24, 2013 We're sorry to hear this. We've processed your ticket, and the replacement I/O panel will be shipped out as soon as possible. Link to comment Share on other sites More sharing options...
tossedSALADS Posted May 24, 2013 Author Share Posted May 24, 2013 Hi for once again Corsair, It might took a bit time to get an answer but im glad you answered. PS: May i send the faulty front io panel once im done with setting up the new you are sending me? PS2.Do i need to send you a private message with the printing receipt? Thank you for once again, George Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 24, 2013 Corsair Employees Share Posted May 24, 2013 You don't need to send anything back to us. Thanks, and have a great weekend. Link to comment Share on other sites More sharing options...
tossedSALADS Posted May 25, 2013 Author Share Posted May 25, 2013 Fast response and remarkable answer. Keep up the good work Link to comment Share on other sites More sharing options...
wytnyt Posted May 25, 2013 Share Posted May 25, 2013 Hello Corsair, Its my first time purchasing your products.Recently i've purchased an AX 760 psu & Corsair 500r white. It hasnt been long since i've purchased the case,(like a week ago via amazon.more like 8 of may to be more precisely). I've petitioned about the issue but unfortunately i didnt get any answer within these 8 hours you promised.One of the two usb slots (3.0) seem to be broken.So i gotta use the 2nd slot but im not sure how long its gonna last.What i am asking is, a new corsair IO front panel for my case.Unfortunately i dont have that LOT code u asking.But i can show you my receipt from amazon.fr.Hope this section is the right otherwise u can move it to the right one. If that helps my ticket is : 6019903 Thank you in advance, George george when they open why not call them,its much faster their rma dept. it seems is always bz and they take in order received Link to comment Share on other sites More sharing options...
tossedSALADS Posted May 25, 2013 Author Share Posted May 25, 2013 Hello wytnyt, I could contact corsair via phone right,but i'd feel uncomfortable talking on phone in english.I am greek you see,and i doubt my pronounce is that decent. We have processed your Accessory Product replacement request. You will receive a shipping confirmation email shortly. I got that as mail last night.So,i assume i need to wait for that shipping confirmation email before they send the replacement part to me? Link to comment Share on other sites More sharing options...
Toasted Posted May 26, 2013 Share Posted May 26, 2013 The shipping confirmation email means they have sent out the your replacement product. It will have the tracking # included. Link to comment Share on other sites More sharing options...
JohnK187 Posted May 29, 2013 Share Posted May 29, 2013 Hello guys, slowly starting to have faith in Corsair, I'm also from Greece, and to be honest I didn't even consider requesting an RMA, recently I bought the Carbide 500R + Hydro H100i, both have issues (no fan-control on the H100i while my G15-keyboard is plugged in, and then only upon fresh reboot WITHOUT the keyboard plugged, non-functioning fan-control on the frontside I/O panel of my 500R case), so I'd like to ask George, did the replacement arrive, was it in good working order..? Shall I follow your example, and request an RMA? I already have a ticket open (#6018430), but since the first suggestion there was no response from Corsair... Thanks in advance!! Link to comment Share on other sites More sharing options...
tossedSALADS Posted June 1, 2013 Author Share Posted June 1, 2013 No news yet from corsair.Havent got the shipping mail yet. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 3, 2013 Corsair Employees Share Posted June 3, 2013 Johnk187 your last response on your ticket was on the 20th of May and we replied to you 3 min later about updating your firmware. If you are running the latest software and still cannot update the Firmware on the cooler I would suggest trying Version 1.07 that I posted Friday. But that was on your cooler I do not see a ticket on your case, so I would suggest submitting a new request. Link to comment Share on other sites More sharing options...
tossedSALADS Posted June 4, 2013 Author Share Posted June 4, 2013 any news about my case? thanks in advance Link to comment Share on other sites More sharing options...
JohnK187 Posted June 5, 2013 Share Posted June 5, 2013 Hi RAM GUY, Cheers George, hi everybody. I tried all that and then some more, have read every single page on the forums, only thing still left to try is to get a mini-USB to USB cable and connect the unit on an outside (and that's unfortunately not what I payed good money for). To sum it up: -H100i won't be seen in Corsair Link unless I boot up with my Logitech G15 keyboard UNPLUGGED (running FW 1.07) -Red LED on the H100i is already dead -No front-panel fan-control on the Carbide 500R case Will request an RMA on both the H100i and the front-panel of the 500R-case, sorry RAM-GUY but I don't see the reply you mentioned that came 3 minutes later on my ticket... Link to comment Share on other sites More sharing options...
JohnK187 Posted June 5, 2013 Share Posted June 5, 2013 Tried to request an RMA, got this: "You have been redirected to Ask a Question." What am I doing wrong? Link to comment Share on other sites More sharing options...
tossedSALADS Posted June 8, 2013 Author Share Posted June 8, 2013 2 weeks gone and no news yet..any solution? Link to comment Share on other sites More sharing options...
tossedSALADS Posted June 10, 2013 Author Share Posted June 10, 2013 i am losing my patience,will you help me out or what? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 10, 2013 Corsair Employees Share Posted June 10, 2013 I'm sorry for the delay. The part number is booked but it's out of stock. ETA for restock is tomorrow 6/11/2013. You should get the replacement part within 3-4 business days. Link to comment Share on other sites More sharing options...
tossedSALADS Posted June 15, 2013 Author Share Posted June 15, 2013 I got it like 3 days ago.So far so good.Seems to be working.Thank you for once again Corsair. Link to comment Share on other sites More sharing options...
JohnK187 Posted June 15, 2013 Share Posted June 15, 2013 My front IO-panel arrived yesterday as well, thank you Corsair :) Still waiting on the procedure for the H100i, but a guy named James from the support-site is being extremely helpful, keep up the good work. Link to comment Share on other sites More sharing options...
felipeim Posted June 25, 2013 Share Posted June 25, 2013 Corsair panel Link to comment Share on other sites More sharing options...
Toasted Posted June 25, 2013 Share Posted June 25, 2013 You can request an RMA to replace the front panel I/O. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.