Er Mejo Posted May 18, 2013 Share Posted May 18, 2013 Hello to all. I have a problem "weird" when I turn off the PC then I can not turn it on normally. If I press the button on the case nothing happens, as if it was powered ... but in fact it is because the lights are lit on the motherboard. I tried to start it by pressing the power button on the motherboard, but the outcome is always the same. This is a problem I have about a month, and this fraction of the time I turned on the PC by moving the attack of the power plug to be connected to the power supply. In fact, if I move this attack say halfway, contact type and the PC does not turn on. I've always given little weight because I thought it was excessive dust to give problems maybe the connection .... Yesterday I just removed any PC, component by component, and I did a total cleaning of everything, including wiring. Despite what the problem persists .... start the pc with the "trick", then as soon as I turn it off if I try to turn it back on is wrong. What can it be? The faulty cable can not be because I've tried 3 different ... I do not think that gets little power even if it goes well I can not explain why the PC once it starts working properly then ... Also I can not explain even one more thing ... but how to turn on the PC only moving power behind the attack? Link to comment Share on other sites More sharing options...
peanutz94 Posted May 18, 2013 Share Posted May 18, 2013 Best to just get it replaced. Please use the link on the left to request an RMA. Link to comment Share on other sites More sharing options...
Er Mejo Posted May 18, 2013 Author Share Posted May 18, 2013 But do you think the problem is attributable to the 100% power supply? Why is this my doubt. Thanks for the reply and sorry for my English. Link to comment Share on other sites More sharing options...
peanutz94 Posted May 18, 2013 Share Posted May 18, 2013 Yes, i think it's the PSU. Link to comment Share on other sites More sharing options...
TheTillHammer Posted May 18, 2013 Share Posted May 18, 2013 I have the same problem (http://forum.corsair.com/forums/showthread.php?t=118379) You can test it to be sure its a fault of the PSU by following this tutorial: http://www.corsair.com/de/blog/testing-your-corsair-power-supply like me: Link to comment Share on other sites More sharing options...
Er Mejo Posted May 19, 2013 Author Share Posted May 19, 2013 Apparently it's a problem of this series then ... Link to comment Share on other sites More sharing options...
Wired Posted May 19, 2013 Share Posted May 19, 2013 Apparently it's a problem of this series then ...2 PSUs doesn't make a valid dataset. Link to comment Share on other sites More sharing options...
Er Mejo Posted May 19, 2013 Author Share Posted May 19, 2013 But it is a "nice" coincidence... Link to comment Share on other sites More sharing options...
TheTillHammer Posted May 19, 2013 Share Posted May 19, 2013 Maybe thats the reason why you can't buy it anymore...in most shops its not available for months! Link to comment Share on other sites More sharing options...
TheTillHammer Posted May 19, 2013 Share Posted May 19, 2013 What do you do? I opened up a RMA and all I get is a UPS-Sticker... Link to comment Share on other sites More sharing options...
peanutz94 Posted May 20, 2013 Share Posted May 20, 2013 Unless Corsair agreed to pay for the shipping that is just a sample UPS lable. Anyway if you have received an RMA number , box it up along with all the cables. You'll receive new ones with your new unit. If you need a PSU pretty quick you can call CS service on monday and request an advanced RMA.They will send you a new PSU before you have to send in the old. But you will need to call in for that because of credit card security reasons. Er Mejo & TheTillHammer You guys have to keep in mind Corsair sells tens of thousands of PSU's worldwide, monthly. In all reality it's closer to 100,000. (yes, that number is correct!) Unfortunately there is a failure rate on evry product sold in the world. So while it is a coincidence , it's not a huge problem. Yes there are units that fail the same way, but when you compare the amount sold, the failure rate on all of Corsair's PSU's is quite low. Please don't think this is a "fan boy" response, just brutal facts.! :) Maybe thats the reason why you can't buy it anymore...in most shops its not available for months! No, just updating product lines. Everything has to come to an end sometime! :P Link to comment Share on other sites More sharing options...
TheTillHammer Posted May 20, 2013 Share Posted May 20, 2013 Does CS have german support? Or is there another way (maybe e-mail, not RMA?)? Link to comment Share on other sites More sharing options...
yr_bluescreen Posted May 21, 2013 Share Posted May 21, 2013 I like CS products and I will continue to use them. They have never let me down and their customer support is one of the best out there. Personally, I think there might of been a bad batch of AX1200i PSU due to some pressure. There have been quite alot of posts outside this forum with users experiencing the same type of problem. However, it probably won't take long until CS fixes the issue if they haven't done so already. I will try give them a call tomorrow and see what happens. Sorry for the late reply by the way, for some reason the email notifications for this thread stopped coming through to my email. What I will do is wait for the new RMA to go through and report back to see if the problem is gone. If anyone else has/had this problem with the AX1200i then do let me know. Especially if you managed to fix it or have been able to do something to prevent it. Thank you for the tips guys and especially Peanutz94 :) Link to comment Share on other sites More sharing options...
darck Posted June 1, 2013 Share Posted June 1, 2013 2 PSUs doesn't make a valid dataset. Adding a 3rd one with the same issue. You have to cut the power during some time before being able to turn the PC back on. When turned on, all the values are goods (12, 5 and 3.3V), and the "Power Good" pin returns the expected 5V. Turn it off... and you cannot turn it back on immediately :( Link to comment Share on other sites More sharing options...
Torment74 Posted June 2, 2013 Share Posted June 2, 2013 Has exact same problem...although my AX650 lasted about 10 months. i did get a replacement PSU through Corsair and apart from the expensive shipping costs from the UK to Europe they did a good job (-: Link to comment Share on other sites More sharing options...
TheTillHammer Posted June 3, 2013 Share Posted June 3, 2013 Did they send it in advance? Link to comment Share on other sites More sharing options...
darck Posted June 6, 2013 Share Posted June 6, 2013 You have an option for that, yes. Besides, my case is still waiting since the 2nd June... :( Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 8, 2013 Corsair Employee Share Posted June 8, 2013 What was your case number and I will see what we can do to speed things up? Link to comment Share on other sites More sharing options...
darck Posted June 15, 2013 Share Posted June 15, 2013 What was your case number and I will see what we can do to speed things up? Hi, My case number is 6029936. Still not updated since I create it. Thanks. Link to comment Share on other sites More sharing options...
darck Posted June 19, 2013 Share Posted June 19, 2013 Hi, What's going on with Corsair's support? Is my ticket locked by someone who went on vacation? Link to comment Share on other sites More sharing options...
supi Posted June 19, 2013 Share Posted June 19, 2013 first I think it was I/O panel. Now testet with 4-5 Pin. AX 650 has error. My english is bad. :roll: Hope I will find the telephon number, if somebody be kindly, to wrote this in this thread? :biggrin: Hope next one will work more then 13 months :sunglasse Link to comment Share on other sites More sharing options...
darck Posted June 20, 2013 Share Posted June 20, 2013 first I think it was I/O panel. Now testet with 4-5 Pin. AX 650 has error. My english is bad. :roll: Hope I will find the telephon number, if somebody be kindly, to wrote this in this thread? :biggrin: Hope next one will work more then 13 months :sunglasse I guess this is the number you're searching for: Toll Free: +1 888-222-4346 You can call it using Skype, but I think this is an english service only. Link to comment Share on other sites More sharing options...
furrybob Posted September 15, 2013 Share Posted September 15, 2013 I've had two AX650s with this issue. Both of them got the issue within 2 weeks of getting them, and the second one failed today. In fact, this is the fifth Corsair I've gotten in the past few months that's had some issue or another. All I want is a PSU that works, and Corsair is failing miserably at doing that. Link to comment Share on other sites More sharing options...
LordGravewish Posted October 8, 2013 Share Posted October 8, 2013 The same problem started happening to me this month, the PC just simply will not boot up. The Corsair AX650 PSU is about an year old... Replaced it with my old crappy PSU (almost 5 years old) and everything works fine again. I'm kind of disappointed that it seems that this is a "common" problem with this model. Now I'll have to send this to Corsair to RMA, which is really annoying. I'm guessing I'll have to pay quite a sum for the shipment, since the PSU is quite heavy. I seriously hope the one they send me back doesn't fail similarly in the next year, or I'm probably never buying/recommending Corsair again. Hell, my old crappy PSU I paid like 30€ for is still going strong, as evidenced by the fact it actually works better than this AX650 I paid at least 100€ for... Link to comment Share on other sites More sharing options...
LordGravewish Posted October 9, 2013 Share Posted October 9, 2013 Turns out I'm supposed to pay for shipping from Portugal to the Netherlands. I checked shipping price tables, I'll be paying a third of the cost of the PSU (30€+ depending on some things) just so I can get a replacement for a problem I didn't cause, and seems to be common to this model. Knowing my luck, the new PSU would also break after about an year. I'm disappointed. There's no way I'm paying that much. To anyone thinking of buying Corsair in Europe, think twice before doing so if shipping 1.7kg+ to the Netherlands is too expensive for you! Link to comment Share on other sites More sharing options...
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