craigj172 Posted May 16, 2013 Share Posted May 16, 2013 I have a request to replace the fans on my h100I as they are making some very strange sounds I have only had the cooler a few month but they seem to be failing :( the cooler is working fine other than the fan noise I have update the firmware as advised on the forum but still having the same issue. I also have to remove the software from my machine after setting the colour and updating the firmware as it gives -47 temp warning issues on my asus x79 sabertooth MB hope you can help. Link to comment Share on other sites More sharing options...
peanutz94 Posted May 17, 2013 Share Posted May 17, 2013 If you have already filed an RMA , there isn't much we can do on this end. best to just get it replaced . Link to comment Share on other sites More sharing options...
craigj172 Posted May 17, 2013 Author Share Posted May 17, 2013 I have logged a ticket but nothing seems to be getting done I have had no reply? I dont know what else I can do? Link to comment Share on other sites More sharing options...
wytnyt Posted May 18, 2013 Share Posted May 18, 2013 I have logged a ticket but nothing seems to be getting done I have had no reply? I dont know what else I can do? craig,corsair takes rma requests in the order they receive them and such may take a bit longer than preferred you can however call them and they will tell you the status of your rma.i read somewhere that corsairs emails get blocked by some providers for some reason.. http://www.corsair.com/us/company/contact/ Link to comment Share on other sites More sharing options...
craigj172 Posted May 20, 2013 Author Share Posted May 20, 2013 I have an email now asking for me to return the faulty item but its only the fans and if I send them back I wont be able to use my system! or do I need to return the whole cooler I really wish I had read up on the h100i as its not been a very good experience at all the software does not work with very well at all and the fans are defective on top of this it seem like I will not be able to use my system for now until I get my new fans or whole cooler back:( thanks for the help though. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 22, 2013 Corsair Employees Share Posted May 22, 2013 I have an email now asking for me to return the faulty item but its only the fans and if I send them back I wont be able to use my system! or do I need to return the whole cooler I really wish I had read up on the h100i as its not been a very good experience at all the software does not work with very well at all and the fans are defective on top of this it seem like I will not be able to use my system for now until I get my new fans or whole cooler back:( thanks for the help though. Hello craigj172, If the cooler was purchased with 3pin fans, we normally just replace them with 4pin pwm fans without asking for the original ones back. I've just checked with customer service and you are in the clear. You will not have to send the old ones back. Link to comment Share on other sites More sharing options...
craigj172 Posted June 2, 2013 Author Share Posted June 2, 2013 Thanks so much for the advice, The fans have been replaced and I had an email advising me that I did not need to return my device, I'm very happy with the cooler just need the software fixed now and all will be good. Link to comment Share on other sites More sharing options...
wytnyt Posted June 2, 2013 Share Posted June 2, 2013 heres the software you need http://forum.corsair.com/v3/showthread.php?t=115836 Link to comment Share on other sites More sharing options...
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