M_Taylor40 Posted May 16, 2013 Share Posted May 16, 2013 Hi, I was just wondering if I can get an update on an RMA I submitted on the 7th May as I've not heard anything yet. Thanks, M_Taylor40 Link to comment Share on other sites More sharing options...
Synthohol Posted May 16, 2013 Share Posted May 16, 2013 please post your case/rma# here so someone can check on it for you :): Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 16, 2013 Corsair Employees Share Posted May 16, 2013 With the problem you described I would suggest getting the whole unit replaced. I have changed your case to an RMA and approved it. If you would like and advanced replacement please call our customer service by phone to make those arrangements. The number is listed under contact on the main site. Link to comment Share on other sites More sharing options...
Quentin_FR Posted May 16, 2013 Share Posted May 16, 2013 Hello, I have the same kind of concern, I posted a ticket a couple of days ago, and I have not received a response yet (Ticket # 6016435) Can you get back to me on this one ? Thanks in advance ! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 16, 2013 Corsair Employees Share Posted May 16, 2013 No you do not your issue is quite different and I have sent you a message on your case Quentin_FR Link to comment Share on other sites More sharing options...
M_Taylor40 Posted May 17, 2013 Author Share Posted May 17, 2013 Thanks for the help Synthohol and RAM Guy! I'll give customer services a ring on Monday to get an advanced RMA setup. I've also just created another 2 RMAs, one for a faulty PSU and one for a faulty Voyager GT, once I have all of these RMAs setup is it ok to send all products back in one package? I will package each item individually with their own RMA details, but just want to confirm that it is ok to then package them all within one larger box to save on P&P. Also, as this is the 3rd Voyager GT (2nd RMA replacement) that I have had which has also failed, is it possible to have it replaced with a different model/series instead of another Voyager GT? The original thread for the Voyager GT is here: http://forum.corsair.com/v3/showthread.php?t=108983 Just wanted to add for anyone else reading my posts, do not take the volume of RMAs as a bad sign, I build many computers for friends and for work and always use Corsair products (My main machine consists of almost all Corsair!). Out of all the products I have used, I'd say the failure rate is only around 2% at the most! Thanks again for your help, M_Taylor40 Link to comment Share on other sites More sharing options...
Synthohol Posted May 17, 2013 Share Posted May 17, 2013 2nd RMAs (within a given period of time) the shipping is paid for by Corsair, maybe call them and see if they can help with the shipping cost of at least the drive? good luck:): Link to comment Share on other sites More sharing options...
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