Ash_0 Posted May 14, 2013 Share Posted May 14, 2013 Hi, I ordered on the Corsair Webstore 4 SP120 PWM QE and 1 K70 Anodized Black (French Key Layout) on the 3rd of May. I received my order #100036539 a week ago, however the shipment was incomplete, the "Vengeance K70 Gaming Keyboard - Anodized Black French Key Layout" I had ordered wasn't in the box. I'm guessing it has been shipped separately from a different warehouse but I haven't received any mail or information about this and I'm a little worried. I have already sent an email to the CS (rmaservice@corsair.com) but I haven't received any response from them in a week. I would really appreciate if someone from Corsair could tell me where is my keyboard and when I will receive it. Best regards, Ash. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 14, 2013 Corsair Employees Share Posted May 14, 2013 Yes it will ship separately when its available, they should send another email with tracking info when that ships. Link to comment Share on other sites More sharing options...
Ash_0 Posted May 16, 2013 Author Share Posted May 16, 2013 Thanks for the answer. I have the same issue with my order #100036728 : 2 dualpack of fans and 1 PSU sleeved cable kit ordered, but I only received the fans. Except that this time the order is shown as "Complete", even if I haven't received everything yet. Is that normal ? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 16, 2013 Corsair Employees Share Posted May 16, 2013 I would suggest calling our customer service and have then check this for you. The number is listed under contact on the main site. Link to comment Share on other sites More sharing options...
Ash_0 Posted May 16, 2013 Author Share Posted May 16, 2013 Finally, everything is fine, I received the kit one hour ago, sorry.:roll: Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 16, 2013 Corsair Employees Share Posted May 16, 2013 Great news and thank you for letting me know! Link to comment Share on other sites More sharing options...
Ash_0 Posted May 17, 2013 Author Share Posted May 17, 2013 Can I ask your help for another issue RAMGUY? I was supposed to receive a prepaid label to return my defective H100 (ticket #6009374), but it's been 2 weeks and I haven't received it yet, the Tech Support told me I needed to contact the CS for this, I sent an email to rmaservice@corsair.com (is there another mail for the CS?) a week ago and still nothing. Unfortunately, calling the CS directly is not an option, my spoken english is ridiculous.:sigh!: Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 20, 2013 Corsair Employees Share Posted May 20, 2013 It would be best to call them by phone I will send them another message for you. But I would suggest calling them as well and the number is listed under 888-222-4346 on our site and if you are out side the USA you can call the toll free number using Skype for free. Link to comment Share on other sites More sharing options...
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