migueld Posted May 11, 2013 Share Posted May 11, 2013 Hello, As you can see from my specs I am a huge Corsair fanboy. After less than my first year with my system, my computer didn't turn on. I checked and it turns out my H100 leaked. I am from the Philippines and have logged my RMA request which has not been responded to in the last 5 days. I really hope you could help me. I don't know what to do especially with the other parts that may have been damaged. I really hope you could replace anything that was damage by the leak! I am very worried. It seems to have damaged my AX850 PSU. My graphics cards seem fine. I haven't tested my motherboard because I do not have a replacement heatsink yet. Please respond and give me an update because the downtime is really costly for me! I hope I can purchase a AX850 in the mean time with the hopes of it being reimbursed. Thanks so much, Mig Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 13, 2013 Corsair Employees Share Posted May 13, 2013 I have asked our Customer service to help you with this ASAP. They will be emailing you a form to fill out and email back to us Link to comment Share on other sites More sharing options...
migueld Posted May 14, 2013 Author Share Posted May 14, 2013 Hi RAMGUY, Thanks for the response. I was getting worried. I will send the claim form tonight. I just have a few questions. Should I send in my motherboard too? I checked the other components (graphics cards, etc) and they seem okay. But my motherboard I have yet to fully test. I just checked if the standby light lit up when connecting it to a different PSU. However, I haven't fully tested it because I don't have an extra heatsink. I'd rather send you less products because they might get damaged in shipping. Is it a good idea to send the AX850 and H100 first and then try out the motherboard once you send back a replacement? Or should I just send everything in? Also, if ever, will my H100 be replaced by the newer model? Do you still have the same version in stock? I really prefer the original H100. Lastly, will I need to send all the cables and accessories with the AX850 and H100? Just so I can begin removing them from my case because they're all cable managed right now. Thanks a bunch, Mig Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 14, 2013 Corsair Employees Share Posted May 14, 2013 The H100 is not longer available they will likely replace it with a H100i, and once you send the form into our Damage Claim department they will give you instructions on what and where to send. Link to comment Share on other sites More sharing options...
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