wonderlust Posted May 10, 2013 Share Posted May 10, 2013 I raised an RMA (6011258) and returned my Vengance ram. On the 8th I got an email that was very vauge indeed, but upon checking my ticket it stated that replacement ram had been sent. There was also a tracking number of ups. This tracking number is still showing as not arrived with UPS so there is no update as to where my replacement ram is or when I am likely to receive it. Can someone cast some light on it for me? Oh and I am getting a lot of errors when logging into the focus site with a message suggesting that if I need to contact yourselves follow the link to Email. Link to comment Share on other sites More sharing options...
peanutz94 Posted May 10, 2013 Share Posted May 10, 2013 Chances are the tracking number has been issued but it hasn't yet entered UPS's system yet. I would give it another day and the tracking number should work. Link to comment Share on other sites More sharing options...
wonderlust Posted May 10, 2013 Author Share Posted May 10, 2013 Strange, I use Ups regularly and the tracking goes live upon collection. I guess I will wait until Monday as its already well past 5pm in this part of the world Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted May 10, 2013 Administrators Share Posted May 10, 2013 Sometimes tracking numbers don't go live immediately if it's in a bulk shipment that's being transferred between RMA depots. It'll go live when it gets broken down and then is on its way to you. Link to comment Share on other sites More sharing options...
wonderlust Posted May 11, 2013 Author Share Posted May 11, 2013 so much for the quoted policy •Please allow two business days for your replacement order to be shipped, a credit to be applied to your account or up to 14 business days for a check to be mailed been three days since confirmation of shipping and my case closed... Link to comment Share on other sites More sharing options...
wonderlust Posted May 13, 2013 Author Share Posted May 13, 2013 Still no tracking update, can someone confirm where things are with this rma Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 13, 2013 Corsair Employees Share Posted May 13, 2013 Yes your RMA is in route please give it another day or so I am sure it will be delivered in the next 2-4 days Link to comment Share on other sites More sharing options...
wonderlust Posted May 13, 2013 Author Share Posted May 13, 2013 It seems very strange that the day that I called the US customer services line that the item suddenly leaves Corsair Holland. Link to comment Share on other sites More sharing options...
wonderlust Posted May 13, 2013 Author Share Posted May 13, 2013 Utrecht, Netherlands 13/05/2013 19:28 Origin Scan 13/05/2013 17:52 Collection Scan Roflol I guess it got lost..... Link to comment Share on other sites More sharing options...
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