TheTillHammer Posted May 8, 2013 Share Posted May 8, 2013 Hey guys, my PC does not start up when I press the power-button. I have to earth the PSU to get it running. I did the corsair paper clip test, here is the video: I dont know what to do now. I already contacted corsair, but all I got from them was a UPS return sticker (no good support corsair, really not good!). The PSU needs to be replaced, the problem is, that I need it for work, so a time-out of my PC would be very bad. Is it possible that they send me a new one before I send the defective one back? Other question: I cant find this PSU in any shop anymore. Why had it been taken out of commerce? Greetings from Germany. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 8, 2013 Corsair Employees Share Posted May 8, 2013 I am sorry about that please use the link on the left and request an RMA and we can replace it for you Link to comment Share on other sites More sharing options...
TheTillHammer Posted May 15, 2013 Author Share Posted May 15, 2013 I added a comment to my RMA, or is it necessary to open up a new RMA? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 16, 2013 Corsair Employees Share Posted May 16, 2013 No do not open a new RMA but keep in mind some of the RMA is automated so there may be no human intervention. What was your concern? Link to comment Share on other sites More sharing options...
TheTillHammer Posted May 17, 2013 Author Share Posted May 17, 2013 I tried to contact the Live Support, it was offline so it opened up a new RMA by default. I have to say, that I didnt add a lot code to the first RMA, because I didnt know where to find it. The lot code has been added to the second one. My problem is, that I have to plug in the power cabel several times to get the PC started. In the Video above I made the paper clip test and it failed, so I can foreclose that another component is causing the problem. Now I hope for an answer. Link to comment Share on other sites More sharing options...
TheTillHammer Posted May 22, 2013 Author Share Posted May 22, 2013 And again I got a UPS sticker. Seems like it was an automated RMA too. Is there a way to contact Corsair by writing? Because I live in Germany and a phone call would be very expensive I guess. Is a credit card requiered? What about PayPal? Link to comment Share on other sites More sharing options...
peanutz94 Posted May 22, 2013 Share Posted May 22, 2013 When you opened up your RMA you should have a way to go in and view your tickets and respond that way. You could also use SKYPE to call them with. That makes it a free call from anywhere in the world. Link to comment Share on other sites More sharing options...
TheTillHammer Posted May 22, 2013 Author Share Posted May 22, 2013 and respond that way. Yes, I can open up the ticket. But I can only add a comment, no directly response? Link to comment Share on other sites More sharing options...
peanutz94 Posted May 23, 2013 Share Posted May 23, 2013 Yes, I can open up the ticket. But I can only add a comment, no directly response? Yes, you can add comments to that ticket and someone will respond to it. Link to comment Share on other sites More sharing options...
TheTillHammer Posted July 19, 2013 Author Share Posted July 19, 2013 I tried it again, (I cant select Express RMA, for whatever reason, so i choosed anything else). That was 4 Days ago and still no answer. It cant take so much time to replace a ****** PSU. Link to comment Share on other sites More sharing options...
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