th0rney Posted May 8, 2013 Share Posted May 8, 2013 I'll try this over here since cooling are ignoring me. Hey guys, I've read through the forums on this matter and I can really seem to wade through all the advice. So what's the current advice for a H100i who's driver aren't installing, and therefore cannot be seen in link. I've also got a commander system in my PC that working(ish). I've tried the H100i plugged into just the commander, just a USB header, just an external USB and in combinations of USB and commander. Every time I just get an Unknown Device show up in Device Manager. I'm not sure what firmware it's running, and obviously have no way of checking, not that, that should really make a difference to get it installed in the 1st place! I should add that it is working, but I am missing half the functionality, but I suppose this is about in line with Link in general. I really want this range of products to be good, but so far it's just been disappointment after disappointment for me! :( Hopefully you guys can help me out and cheer me up a bit!! Thanks, Chris If I can't get an adequate response then I can see a future where a lot of corsair equipment will be getting RMAd! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 8, 2013 Corsair Employees Share Posted May 8, 2013 Please go to corsair link and post a screen shot of the expanded Corsair devices listed under options/devices. Link to comment Share on other sites More sharing options...
th0rney Posted May 8, 2013 Author Share Posted May 8, 2013 http://farm8.staticflickr.com/7327/8720894353_0d550cbec5_b.jpg Link to comment Share on other sites More sharing options...
th0rney Posted May 8, 2013 Author Share Posted May 8, 2013 Any thoughts RAMGuy? I wouldn't mind going to bed at some point tonight! Thanks! Link to comment Share on other sites More sharing options...
wytnyt Posted May 8, 2013 Share Posted May 8, 2013 thorney,expand the devices showing what firmware is installed and once expanded it shows what is being recognized such as thermal,fans ect.. Link to comment Share on other sites More sharing options...
th0rney Posted May 8, 2013 Author Share Posted May 8, 2013 http://farm8.staticflickr.com/7392/8722075052_ca55990347_o.jpg Regardless is this not showing the fundamental fault in that the H100i isn't there at all Link to comment Share on other sites More sharing options...
wytnyt Posted May 8, 2013 Share Posted May 8, 2013 have you tried using a rear usb port[not front] Link to comment Share on other sites More sharing options...
th0rney Posted May 8, 2013 Author Share Posted May 8, 2013 tried just about every combination imaginable. USB2.0 on rear with other peripherals, USB2.0 on rear without other peripherals. USB3.0 at rear with and without. USB3.0 on the front with and without. Internal header. Direction connection to commander. Oh, and I've also tried all of the above combinations with and without the commander connected to the system, and with and without the H100i connected to the commander Link to comment Share on other sites More sharing options...
wytnyt Posted May 8, 2013 Share Posted May 8, 2013 the only thing i can suggest is trying a rma with another cooler or cleaning the registry of corsair ,either one takes time tho.have you installed things several times? Link to comment Share on other sites More sharing options...
th0rney Posted May 8, 2013 Author Share Posted May 8, 2013 Yes, forgot to mention before each of the different combinations I did a complete uninstall (registry and everything) and reinstal of link Link to comment Share on other sites More sharing options...
th0rney Posted May 9, 2013 Author Share Posted May 9, 2013 Another thing to note is I'm fairly certain the pump isn't running, and the temps I'm seeing would seem to agree with that! Link to comment Share on other sites More sharing options...
wytnyt Posted May 9, 2013 Share Posted May 9, 2013 ok,did you check pump rpm in bios? and you mentioned cleaning the registry,how was this done and how many references do you figure you removed? did you remove a sierra.exe? Link to comment Share on other sites More sharing options...
th0rney Posted May 9, 2013 Author Share Posted May 9, 2013 I just did a search through regedit and got anything that looked link related. Probably about half a dozen entries. No, I didn't come across that. I keep on seeing it mentioned. Where can I find it? Should I have it? Link to comment Share on other sites More sharing options...
wytnyt Posted May 9, 2013 Share Posted May 9, 2013 there are well over 100 entries i can pm a step by step if you like Link to comment Share on other sites More sharing options...
th0rney Posted May 9, 2013 Author Share Posted May 9, 2013 there are well over 100 entries i can pm a step by step if you like Please!! I'll have a look at it tomorrow morning before work! Thanks! Link to comment Share on other sites More sharing options...
wytnyt Posted May 9, 2013 Share Posted May 9, 2013 its sent,,all together your looking at about an hours work. Link to comment Share on other sites More sharing options...
th0rney Posted May 9, 2013 Author Share Posted May 9, 2013 *sigh* just went through and deleted everything from the registry. Still no joy. Just went through and uninstalled all the drivers for anything corsair link related, and the strange thing is when I reinstall link it detects the commander as a USB input device and uses the relevant drivers, but the h100i just shows as an unknown device http://farm8.staticflickr.com/7362/8722975360_68ff455a46_o.jpg Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 9, 2013 Corsair Employees Share Posted May 9, 2013 Let me me make sure I am on the same page here? 1. The H100i does not show up in devices no matter if you connect it to the commander Via the IC2 cable or connect it to the USB dongle that came with the H100i? Is that correct? If yes then I would suggest we replace the H100i. Link to comment Share on other sites More sharing options...
th0rney Posted May 9, 2013 Author Share Posted May 9, 2013 Let me me make sure I am on the same page here? 1. The H100i does not show up in devices no matter if you connect it to the commander Via the IC2 cable or connect it to the USB dongle that came with the H100i? Is that correct? If yes then I would suggest we replace the H100i. USB dongle?? I thought that was for the PSUs. I've been plugging in from the micro USB Type B on the h100i to a (well several different) USB headers or ports. Am I missing something? Should I be speaking to my supplier? Link to comment Share on other sites More sharing options...
th0rney Posted May 9, 2013 Author Share Posted May 9, 2013 In reply to your other suggestion I've just tried uninstalling the unknown device (again) and scanning for changes and it simply pops back up as an unknown device. Windows even rubs salt in the wound by telling me it's installed correctly (as an unknown device) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 9, 2013 Corsair Employees Share Posted May 9, 2013 Yes sorry that is for the PSU the USB Cable that comes with the H100i is what I meant? And when you use the ic2 cable to connect it to the Commander you did have the USB cable removed from the H100i correct? Link to comment Share on other sites More sharing options...
th0rney Posted May 9, 2013 Author Share Posted May 9, 2013 Tried it with just the USB cable, with just the ic2 cable, with both of them together. Whenever it's plugged into the commander (either both or on its own) the fans don't spin up at all and, unsurprisingly, my CPU get *very* warm! Link to comment Share on other sites More sharing options...
th0rney Posted May 10, 2013 Author Share Posted May 10, 2013 Thanks for your help RAM Guy. I've got to sleep now (UK), but I'll check back in the morning and see if you've had any other brain waves. I've got one last thing to try (new USB cables), but I suspect this may be an RMA case :( Link to comment Share on other sites More sharing options...
wytnyt Posted May 10, 2013 Share Posted May 10, 2013 Thanks for your help RAM Guy. I've got to sleep now (UK), but I'll check back in the morning and see if you've had any other brain waves. I've got one last thing to try (new USB cables), but I suspect this may be an RMA case :( your a very persistent and patient person,i admire that im sorry i wasnt able to get things going for you but once you get things right,itll be worth it. Link to comment Share on other sites More sharing options...
th0rney Posted May 10, 2013 Author Share Posted May 10, 2013 your a very persistent and patient person,i admire that im sorry i wasnt able to get things going for you but once you get things right,itll be worth it. All said I've spend nearly £2000 on this PC. Right now I'll do just about anything to make it perfect! Besides, the actual building and tinkering is much more fun than using it!! Thanks for your help! Link to comment Share on other sites More sharing options...
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