Lindseps Posted May 4, 2013 Posted May 4, 2013 Hello, I have had my Corsair Vengeance K90 KB for almost 3 months. Just recently it has moved from the repeat issue to the keyboard becoming unresponsive. I have installed the new firmware accordingly and updated my drivers. The unresponsive issue has happened in the past ever so often and wasn't what I would call an issue, however, as of today I have had to unhook the usb 5 times and restart my comp twice due to the keyboard shutting off and windows not recognizing it. I have tried it on my wifes pc and the same thing still occurs. When it happens nothing else on my computer is affected. Any assistance would be appreciated.
Toasted Posted May 5, 2013 Posted May 5, 2013 Have you tried reflashing the K90? Latest BIOS and chipset drivers?
Lindseps Posted May 6, 2013 Author Posted May 6, 2013 Reflashed it 3 times now as well as reinstalling the drivers. Same thing occurs on my wifes pc as well. I had yo go back to mt g15 due to it almost constantly reoccuring now.
Corsair Employee RAM GUY Posted May 7, 2013 Corsair Employee Posted May 7, 2013 What is your case number?
Lindseps Posted May 7, 2013 Author Posted May 7, 2013 My ticket number is 6014010 I didn't see a case number.
Corsair Employee RAM GUY Posted May 8, 2013 Corsair Employee Posted May 8, 2013 Looks like your case was approved already.
Lindseps Posted May 9, 2013 Author Posted May 9, 2013 Yes they approved it yesterday. I wonder if I can get an express rma or whatever if I give my cc info. I would have to use a stock kb for gaming while the rma takes place and it would probably kill me lol.
Toasted Posted May 9, 2013 Posted May 9, 2013 Contact customer service via Phone/Skype to request an Advanced RMA. You can call their toll-free number via Skype for free.
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