Krunchy Posted May 2, 2013 Share Posted May 2, 2013 I sent in my CX600 to be replaced for a second time. Today I received instead a CX430. This would not be a problem as power supply calculators tell me I can run my system on 370W, but the CX430 only has one PCI-E power connector. I feel this mistake should have never happened as I even included the original purchase receipt. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted May 2, 2013 Administrators Share Posted May 2, 2013 Hi, I've asked our customer service department to look into this. Link to comment Share on other sites More sharing options...
Krunchy Posted May 3, 2013 Author Share Posted May 3, 2013 The comment on the ticket said they will ship out the correct power supply and have issued me a prepaid label, but I can't find the label. Where would I find it? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted May 3, 2013 Administrators Share Posted May 3, 2013 When the label is ready it will be emailed to you. Link to comment Share on other sites More sharing options...
Krunchy Posted May 3, 2013 Author Share Posted May 3, 2013 Ok, thank you for your help. Link to comment Share on other sites More sharing options...
Krunchy Posted May 6, 2013 Author Share Posted May 6, 2013 The CX600 they sent out arrived today. I still have not received the shipping label to send the CX430 back. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 6, 2013 Corsair Employees Share Posted May 6, 2013 I have sent them a message and asked them to check on this and contact you with an update ASAP. Link to comment Share on other sites More sharing options...
Krunchy Posted May 23, 2013 Author Share Posted May 23, 2013 Another problem. I guess the RMA department thought the CX430 (which I received by mistake) that I sent back with the label was to be RMA'd. Today I received another CX430 via UPS. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 24, 2013 Corsair Employees Share Posted May 24, 2013 I am sorry that happened and I have sent them a message and asked them to get this worked out for you ASAP. Link to comment Share on other sites More sharing options...
Krunchy Posted May 24, 2013 Author Share Posted May 24, 2013 Just to make sure, I'm not being sent another CX600, correct? I received the cross-shipped CX600 a day or two after I sent the 430 in with the provided label. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 24, 2013 Corsair Employees Share Posted May 24, 2013 Yes I got that part and I spoke with the customer service manager so they will get this sorted out. Basically they need to arrange to pick up the two CX430's that were sent by mistake. Is my understanding is that right? Link to comment Share on other sites More sharing options...
Krunchy Posted May 24, 2013 Author Share Posted May 24, 2013 Well, the first 430 that I received was sent back already. I currently have the 600 and the 430 which I received yesterday. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 28, 2013 Corsair Employees Share Posted May 28, 2013 Okay??? So do you not want the CX600??? I am sorry I dont understand then? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted May 28, 2013 Administrators Share Posted May 28, 2013 We need to pick up ONE CX430, that's it. Link to comment Share on other sites More sharing options...
Krunchy Posted May 28, 2013 Author Share Posted May 28, 2013 Yeah, I'm just verifying that when I send the CX430 back with the provided label I won't receive another one in a week. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 29, 2013 Corsair Employees Share Posted May 29, 2013 LOL Sorry you should not but if you do please let me know and I will have Customer servcie take care of you or just refuse the package would be what I would do. Link to comment Share on other sites More sharing options...
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