Prof Posted May 2, 2013 Share Posted May 2, 2013 About a year after purchasing an SSD for my new rig (CSSD-F120GB2-BRKT), the product became faulty and failed. As a UK customer the RMA service required the drive be sent to it's Netherlands HQ, which I promptly did (at my own expense). Several weeks later I received a package in the mail, upon opening it I was surprised to see the label, which in large black bold lettering told me this was a 'Refurbished' item. Now this didn't worry me too much, I was just happy to get a working disk back in my PC, so I reinstalled all the lost software, utilities etc. Less than 5 months later and the Refurbished SSD failed, I use the RMA service to return the product for a second time (at my expense) and eagerly await for a replacement. Almost 3 weeks passes and I receive an email from Corsair which sets my blood boiling... 'We are unable to accept your return as the product(s) returned to Corsair is not valid under the Corsair Warranty Policy', 'Reason for Refusal: Part received is missing warranty label'. They even requested I arrange shipping for the item to be returned or else '** Note** Product(s) unclaimed after 2 weeks of this notice will be disposed'. I return their mail immediately telling them what I thought. I've herd nothing since... The sad thing is my original SSD would still be under warranty had it not been replaced by Corsair for a refurbished item. I now have an OCZ Vetex4 which works perfectly. Don't think I'll be buying Corsair products again. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 2, 2013 Corsair Employees Share Posted May 2, 2013 I am sorry that happened and on all second RMA's we will take care of the shipping but that would have to requested with our customer service. What was your previous RMA# and I will be happy to ask them to contact you? Link to comment Share on other sites More sharing options...
Prof Posted May 2, 2013 Author Share Posted May 2, 2013 Thanks Ram Guy, any help would be much appreciated. Original RMA #5138663 issued 08/10/2012 Latest RMA #5834801 issued 13/04/2013 Thanks again. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 6, 2013 Corsair Employees Share Posted May 6, 2013 I have asked our customer service to contact you ASAP. You can use SKYPE and call the toll free number listed under contact on the main site for free if you do not hear from them in the next 24 Hours. Link to comment Share on other sites More sharing options...
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