Rma #5840225

[dailyunnamed]

Hello, I was hoping someone could please help me with an RMA issue.

 

On the 16th April, I opened an RMA ticket (#5840225) on a pair of SP2200 speakers that were crackling all the time. This was accepted, so I sent them back to Corsair in the Netherlands, on the 20th April.

 

I was able to track the status of this RMA, up until the online portal changed, so I can no longer track its status of this through the new Force portal, as the RMA isn't linked to an account.

 

I've contacted CS through the new Force portal, who said they cannot check this, and said to e-mail, which I am still awaiting a reply from.

 

I appreciate that the whole process hasn't been that long, but I just wanted to check that the package has been received and that the RMA is in process, as it cost quite a lot of money to send the item back to Corsair.

 

Thanks in advance for any help!

[Technobeard]

Small note: You contacted tech support through the portal, not customer service :)

 

I just emailed a CS rep and asked them to take a look at the status. I can tell you that it arrived at the RMA depot on 4/25.

[dailyunnamed]

Small note: You contacted tech support through the portal, not customer service :)

 

I just emailed a CS rep and asked them to take a look at the status. I can tell you that it arrived at the RMA depot on 4/25.

 

Thank you for clearing that up for me. :) That's good to hear that at least it has arrived!

 

I suppose it's hard to say, but do you (or anyone else) know the usual turnaround time on RMA's?

 

Thanks again in advance of any replies!

[Technobeard]

3-5 days for processing. If it hasn't already left it will be soon.

[dailyunnamed]

3-5 days for processing. If it hasn't already left it will be soon.

 

Thanks again for confirming! :)

[dailyunnamed]

Hi everyone. I just wanted to revisit this post, with a quick update.

 

As before, I'm hoping that someone can help me as I'm awaiting any form of reply to the correspondence I have sent so far (an e-mail to RMA on the 1st May, and a ticket via the portal on the 7th May)

 

To give a quick update, soon after the last post of this thread, I received an e-mail from the RMA team, saying that as my speakers (SP2200) were now obsolete, so I will have to pay a $50.00 (just over £30.00) upgrade fee to get another set.

 

Bearing in mind that I have already paid over $60.00 (£40.00) to send the item back in the first place, I feel that this is unfair on several levels, these being:

 

• The item is still in warranty
  
• It isn't my fault that my model is obsolete, and that this technical fault has occurred in the first place
  
• I would have to call America to give my payment details, thereby incurring even more expense
  
• Corsair's warranty info page doesn't even mention anything about an upgrade fee for obsolete items
  

 

With all of this in mind, I was really hoping that someone might be able to help me progress this further, and reunite me with a set of speakers!!

 

Many thanks

[peanutz94]

It really would be best for you to call in to CS. This way things don't get lost in translation through emails. If you instal and use SKYPE you can call the toll free number for nothing...even overseas.

[dailyunnamed]

It really would be best for you to call in to CS. This way things don't get lost in translation through emails. If you instal and use SKYPE you can call the toll free number for nothing...even overseas.

 

I'll give this a go - thanks for the suggestion :)

[peanutz94]

Sure thing...Let us know how you make out please.

[dailyunnamed]

Sure thing...Let us know how you make out please.

 

Hey Peanutz, just to give a final update - with the Skype call I was able to get to the bottom of this issue, and get the matter resolved. I've received the replacement speakers earlier today, so many thanks for the recommendation.

 

For some reason I thought I needed Skype credit to make any calls at all, so I kept putting it off to ring Customer Services... wish I'd have just done it sooner now :)

 

Thanks again!