Kellen17 Posted April 30, 2013 Share Posted April 30, 2013 Hello, When I bought the h100i and installed into my new build it was not recognized. So I read some threads about the "two usb's in the motherboard" problem. I took out another usb device and the system saw the h100i properly. When I opened corsairlink it still was not seen. I uninstalled and re installed corsairlink, downgraded to an older version, and also tried plugging the usb into the back with a wire i found lying around. Still nothing so I came here. Any suggestions? Note that the h100i is working fine and keeping my cpu cooled. :laughing: Link to comment Share on other sites More sharing options...
Toasted Posted April 30, 2013 Share Posted April 30, 2013 Go to Devices and Printers in Control Panel. Do you see "Integrated USB Bridge" listed? Make sure there are no errors. Make sure the service is running, its called "CorsairLINK Hardware Monitor" it should be listed in Task manager, If not restart it by going to the LINK install folder and double click it. Link to comment Share on other sites More sharing options...
Kellen17 Posted April 30, 2013 Author Share Posted April 30, 2013 the integrated usb bridge has no errors and corsairlink hardware monitor was listed in task manager. Any other ideas? Link to comment Share on other sites More sharing options...
Toasted Posted April 30, 2013 Share Posted April 30, 2013 Close the service and delete everything in %Appdata%\Corsair. Then start the service and software again and see if it pops-up. Link to comment Share on other sites More sharing options...
Kellen17 Posted April 30, 2013 Author Share Posted April 30, 2013 Just did that. Still not working. Anything else? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 30, 2013 Corsair Employees Share Posted April 30, 2013 What version of our software did you install? Link to comment Share on other sites More sharing options...
Kellen17 Posted April 30, 2013 Author Share Posted April 30, 2013 version 2.3.4816 Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 30, 2013 Corsair Employees Share Posted April 30, 2013 Please go to Device manager and see if there is an Exclamation mark in or on one of the devices. If there is anything listed remove it and refresh the Computer Icon. If it just comes back remove it again and restart the system. If that does not solve it I would request an RMA and let me know the case number I will have them replace the USB dongle for you. Link to comment Share on other sites More sharing options...
Kellen17 Posted May 1, 2013 Author Share Posted May 1, 2013 I tried removing them. Then I tried restarting and they came back. I am sending an rma now. Link to comment Share on other sites More sharing options...
RandoR Posted May 2, 2013 Share Posted May 2, 2013 Hi I have exactly same darn problem. Just bought new H100i even with PWM fans (4 pin) but there is no way to get this SW to work. It shows no errors but CorsairLINK software cant find it. I even removed front USB and changed ports, no luck. Removed all data from registry and appdata, still no luck. I have also problem with bit noisy tractor sounded pump... Also it runs on ~2360RPM. Rando Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 2, 2013 Corsair Employees Share Posted May 2, 2013 Please request an RMA and let me know the case number I will be happy to get the Link module replaced for you. But please make sure that you have all of the USB driver installed for the specific O.S. you have installed. I have seen a few of the newer MB's that the internal USB 2.0-m Ports will not function properly till you have the correct USB 3.0 driver installed. Link to comment Share on other sites More sharing options...
RandoR Posted May 2, 2013 Share Posted May 2, 2013 Please request an RMA and let me know the case number I will be happy to get the Link module replaced for you. But please make sure that you have all of the USB driver installed for the specific O.S. you have installed. I have seen a few of the newer MB's that the internal USB 2.0-m Ports will not function properly till you have the correct USB 3.0 driver installed. Hey RAM GUY, I reinstalled my USB 3.0 drivers and no luck still (already had newest version available). I also made RMA ticket No. 6012607. Forgot to mention that I also updated chipset etc drivers as well. Rando Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 3, 2013 Corsair Employees Share Posted May 3, 2013 I have approved the request and changed the part number and you should get a email confirming just that. Link to comment Share on other sites More sharing options...
RandoR Posted May 3, 2013 Share Posted May 3, 2013 I have approved the request and changed the part number and you should get a email confirming just that. Got my confirmation email, thank you RAM GUY :sunglasse Link to comment Share on other sites More sharing options...
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