Shocking RMA policy rendering warranties pointless in the UK?

[Arceon]

First, some back story to explain why this latest RMA is the straw that broke the camel’s back.

 

I bought my first Corsair product when they released the first AIO water cooler, the h50. It lasted about 6 months before the pump initially gave up, however I never really bother returning products, so chalking it up to a dud I just bought another.

 

Time for upgrades came, and being happy with the h50 I decided to plump for some Corsair RAM, Corsair HS1’s (the only thing that now still works) and the most expensive and overpowered PSU I had ever bought, the HX1000W. A couple of weeks passed and I had noticed some instability and blue screen problems were caused by a bad RAM module, with the part being so small I decided to RMA it as posting it wouldn’t be too much of a chore.

 

The RMA process, while relatively painless, had a couple of issues. Firstly, they wanted me to post my RAM to the Netherlands, and secondly they wanted me to post all three modules rather than just the faulty one. Being a rather passive chap, and not wanting to go without my pc for potentially weeks, I just binned the faulty module and chalked another up to rotten luck.

 

Present day/TL;DR

 

My PC has started powering off randomly and refusing to turn back on unless I disconnect it from the mains and leave it for a few days. Searching the forums seems to show a few more people with the exact same issue, and using a borrowed PSU confirms the PSU is faulty.

 

Now, given this PSU cost me over £200 and money is extremely tight at the moment, an RMA is the only solution to get my PC working again. However after submitting an RMA request I was once again given the Netherlands as an RMA return address. After seeing people on the forums just ask for a USA address, I thought I would try my luck asking for a UK one – however was told flatly that my nearest centre was the Netherlands.

 

To post my £200 PSU to the Netherlands will cost me £68.40 excluding packaging materials. This is more than the cost of another PSU that will accomplish the exact same thing.

 

Not only can I not afford to do this, but this is my final Corsair product. I have tried repeatedly to give their products a chance and all they ever do is break, and when they do break, I’m better off buying a new item than paying extortionate fees to ship the broken one overseas.

 

If any rep could chime in with a way to get this resolved then that would be massively helpful, however I fear it’s just a case of tough luck and thanks for all your money.

[Synthohol]

and secondly they wanted me to post all three modules rather than just the faulty one.

of course, thats how you get a certified matched set back. if you had new shoes and the heel fell off one, would you get a whole new pair or just one shoe?

 

however was told flatly that my nearest centre was the Netherlands.

yes, USA, Taiwan or Netherlands are the 3 depots. perhaps your local authorized Corsair retailer can RMA it for you?

 

and not wanting to go without my pc for potentially weeks, I just binned the faulty module and chalked another up to rotten luck.

you are invited to CALL customer service (free call with SKYPE if needed) and ask for an advanced RMA. you get the ram sent to you first then you send in your bad ram.

 

I’m better off buying a new item than paying extortionate fees to ship the broken one overseas.

2 things, you can call CS and ask if they can help you with the shipping cost, it does not hurt to ask ;): and buying ANY product from overseas you accept the chance of possibly shipping it back to its native country for service. several years back my mother in law got us a clock from England, it stopped working and the company wanted it boxed and shipped a certain way AND wanted a credit card# in case they found the defect to be our fault. now thats not fair at all.

 

why dont you call customer service during their business hours, explain you have multiple items to RMA and see if you can box them all up and get some help with the shipping costs?

understandably this cannot be addressed on this technical support forum as its a CS issue and needs to be taken up with them.

please give 'em a call, they are quite reasonable and without even trying to get help you are signing your own frustration card. :):

 

good luck and let us know what they say after you call them.

[Arceon]

of course, thats how you get a certified matched set back. if you had new shoes and the heel fell off one, would you get a whole new pair or just one shoe?

 

Yep should of realised that :laughing:, my bad!

 

perhaps your local authorized Corsair retailer can RMA it for you?

 

I'll give that a go, thanks. I just vividly remember peeling the big scary yellow sticker off the h50 that said DO NOT RETURN THIS TO SUPPLIER IN CASE OF FAULT - RETURN TO CORSAIR, and just assumed it applied to all products!

 

and buying ANY product from overseas

 

This is the crux of the whole post, I didn't buy it from overseas, I bought it from the UK, where I live! :mad:

 

without even trying to get help you are signing your own frustration card.

 

I'll try Scan (where I bought it) first, then try giving the CS team a call if Scan can't do something about it. Cheers for the help, guess I just needed to vent my frustration about the whole 'No UK RMA depts' thing!

[Synthohol]

you are welcome to vent anytime you like, we are here to help, not to make the situation worse :):

[RAM GUY]

Yes I agree please try the reseller first and if they will not or cannot help you then please call our customer service they will do their best to work all this out for you.

[Arceon]

Right well Scan won't exchange, and will only offer me 'current market value' for it. A whole £36. And I'd have to pay £17 to ship it.

 

Customer services it is then, hopefully they are more understanding as you say!

[RAM GUY]

Please create an RMA using the link on the left if you have not already done so and then you can call the toll free number using SKYPE and make your case with our customer service and if they have any issue just ask them to conference me into the call with you and we will do our best to get this worked out.